e@syFile™ Employer gets stuck on the "processing" message after start-up or logging in, how do I fix this?

When opening e@syFile™ Employer, JAVA is used to decrypt the protected database to allow access once the user verifies their login name and password.

Due to the recent JAVA updates, older versions of the JAVA runtime seems to be uninstalled with the latest updates for JAVA 8.

This is affecting users of Windows 32-bit and 64-bit Operating Systems (OS).

If e@syFile™ Employer gets stuck on the "processing" message at start-up or after logging in, JAVA couldn't successfully perform the decryption process. It's also possible the incorrect versions could result in error messages (e.g. typical errors #3003 and #3004).

To restore access, download JAVA runtime version 7 from http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html.

Only the applicable .exe files must be downloaded and installed.

Java 7 and easyfile app.jpg

Please note: It's possible to run different versions of JAVA at the same time, should you need JAVA 8 for other applications.

Make sure you select the correct version for your Windows OS, e.g. 32-bit or 64-bit.

You can check your OS by:

  • Opening My Computer
  • Right click on Computer
  • Select Properties.

 

This will show basic information about your OS. Check by System type to confirm.




If JAVA restrictions are related to anti-virus software or internal network/proxy restrictions, please contact your internal IT support for further assistance.

Last Updated: 23/11/2015 3:04 PM     print this page
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