​When uploading supporting documents to eFiling, I get an error message 'the document can not be converted'?

This ‘conversion’ error happens only on IT3b or RAF documents. These are PDF documents issued by a bank or a fund. These documents are encrypted and password protected, but it’s not visible to you as the user.

That means if you open the document, it doesn’t prompt you for a password. However it’s still built into the document.

You should always print these documents, scan them and upload the scanned document to eFiling (not the original document).



Last Updated: 15/09/2016 10:51 AM     print this page
SARS eFiling eFiling Login eFiling Register Now eFiling Forgot Password eFiling Forgot Username E@syFile
FIND A PUBLICATION
FIND A FORM
FIND AN FAQ