ALL FAQs

I receive an error message “Failed to connect to the update service”, how do I download the latest version of e@syFile™ Employer?
Where you receive the “Failed to connect to the update service” error message, you will be required to download and install (re-install) the latest version of e@syFile™ Employer.

I get an error message, concerning Adobe Air, when trying to update to the latest version of e@syFile™ Employer, how do I fix this?
When updating to the latest version of e@syFile™ Employer, make sure you are using a recent version of Adobe AIR.

e@syFile™ Employer gets stuck on the "processing" message after start-up or logging in, how do I fix this?
When opening e@syFile™ Employer, JAVA is used to decrypt the protected database to allow access once the user verifies their login name and password. Due to the recent JAVA updates

Do I need to tick the Employment Tax Incentive (ETI) field when completing a certificate on e@syFile™ Employer?
The ETI field is only mandatory when you have claimed ETI for the specific employee. A pop-up message will be shown, when manually capturing the certificate details for an employee who doesn't qualify for the ETI.

Are the Employee SIC7 and SEZ codes mandatory on e@syFile™ Employer?
If you have claimed the Employment Tax Incentive (ETI), the SIC7 and the SEZ codes are mandatory and must be captured or included in your CSV import file, when completing the employee certificate details.

While downloading the latest version of the easyFile™ Employer, my anti-virus identified a virus and deleted any e@syFile™ Employer files already installed. Is there a virus on e@syFile™ Employer?
No, easyFile™ Employer is not infected by a virus. Make sure you have set your anti-virus to accept e@syFile™ Employer.

I receive an error 'document failed to upload' when uploading supporting documents on e@syFile?
If you receive the following message from e@syFile Employer when trying to upload supporting documents: ‘The document failed to load (One or more of your documents failed to load). The files may either be corrupt or not supported.

​I get a 'duplicate' status on reconciliation when there are no changes in the figures declared on the EMP501on e@syFile?
A reconciliation consists of multiple documents which can include a combination of the EMP501, IRP5/IT3(a) and EMP601. Updates made on these documents may or may not affect the figures declared on the EMP501.

Need help with the New Postal Address Structure?
Before you submit your reconciliation submission, a critical item which must be updated, is the postal address information of your employees. These fields have been updated and have been aligned to the new SARS structure.

What may cause a duplicate or incomplete submission and how can I correct that?
A duplicate submission may occur when an employer selects “Via SARS Branch (Electronic medium)” to generate the IRP5/IT3(a)s to check the correctness of the submission before submitting it to SARS.

How do I complete the new fields 'Audit Result not in certificates’ and 'Tax paid on behalf of employees’ on the new EMP501?
The field ‘Audit Result not in certificates’ must be captured when an audit was completed and the assessment revised (either up or down) but the employer did not update the IRP5 certificates to reflect the change:

How do I migrate duplicate certificates on e@syFile?
On the old e@syFileTM application, multiple certificates with the same certificate number may exist for periods 2009 and 2010. When migrating to the new e@syFileTM version, only one of the duplicate certificates can migrate to the new application.

Is it possible to increase your ETI liability or utilised amounts from what was initially declared?
No, you are not allowed to increase your ETI liability or utilised amounts from what you initially declared. This is according to legislation.

How do I ensure that my reconciliation does not fail ETI balancing?
Add the value of code 4118 of all IRP5/IT3(a) certificates that you are submitting and compare the summed value to the sum of ETI calculated Total (the first 6 months) and ETI calculated Total (the second 6 months) on the EMP501 form.

How do I handle ETI validation errors on IRP5/IT3(a) certificates?
If you get a message that one or more of your employees do not qualify for ETI, then you can check your certificates by following the guidelines stipulated here: http://www.sars.gov.za/TaxTypes/PAYE/ETI/Pages/Work-out-if-you-qualify-for-ETI.aspx.

What to do if the EMP501 reconciliation was submitted for the incorrect period?
If you have submitted your 201608 EMP501 reconciliation, but you selected the 201702 period by mistake, the system will not allow you to capture and submit any EMP201 returns for the months of September 2016 to February 2017.

Last Updated: 12/02/2016 12:19 PM     print this page
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