ALL FAQs

How do I upload supporting documents (relevant material) on eFiling?
To upload supporting documents (relevant material), follow these steps: Logon to eFiling Select: Returns Returns History The applicable type of tax (e.g. ITR12, Employees Tax, etc.) - a list of all returns/declarations sent will be shown

When uploading supporting documents to eFiling, I get an error message 'the document can not be converted'?
Please note this ‘conversion’ error happens only on IT3b or RAF documents. These are PDF documents issued by a bank or a fund. These documents are password protected, but it’s not visible to the user.

When uploading supporting documents to eFiling I get a 'timed out' error. When I try again I get an error message, 'Upload failed: a file with the same name has already been uploaded'?
Please note, even if the document was not uploaded due to 'timed out' error the file name might have been recorded. You need to change the file name and upload the document again.

Last Updated: 12/02/2016 12:19 PM     print this page
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