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Home… Contact Us… SARS Contact Centres
SARS Contact Centres
You may contact SARS by phone, email, fax or visiting a SARS Branch:
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Call our SARS Contact Centre on 0800 00 7277 (0800 00 SARS)
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International Callers may contact our Contact Centre on +27 11 602 2093
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Email or fax one of our dedicated four contact centres:
- Northern South Africa: Taxpayers residing in Gauteng north (including Centurion and Pretoria), North West, Mpumalanga and Limpopo, please use: Contact.north@sars.gov.za and fax 0126706880
- Central South Africa: Taxpayers residing in Gauteng south (including Midrand, the Greater Johannesburg area, Kempton Park, Boksburg, Vereeniging and Springs), the Free State and Northern Cape, please use: Contact.central@sars.gov.za and fax 0102085005
- Eastern South Africa: Taxpayers residing in KZN and the northern parts of the Eastern Cape (up to and including East London) please use: Contact.east@sars.gov.za and fax 0313286018
- Southern South Africa: Taxpayers residing in the Eastern Cape south of East London and the Western Cape please use: Contact.south@sars.gov.za and fax 0214138905
- National eFiling email address for specific eFiling enquiries: eFilingAssist@sars.gov.za
In order for us to deal with your request promptly please include the following when you submit your correspondence:
- By contacting the centre closest to you, you will help us to deal with your queries swiftly and efficiently by ensuring they have access to your personal tax files;
- Case number (if available);
- Name and Surname;
- Subject of correspondence – clearly state what the correspondence is about;
- Your tax reference number and your ID/passport number if you are an individual taxpayer;
- Trust number if you are enquiring on behalf of a trust;
- Company’s registration number if you are enquiring on behalf of a company or close corporation;
- Should you be a tax practitioner enquiring on behalf of a taxpayer please include your practitioner number or your ID number.
Change in SARS Contact Centre working hours with effect from 1 February 2010:
Please note that with effect from 1 February 2010 our Contact Centre's working hours will be Monday to Friday from 8h00 to 17h00, except on Wednesdays when our working hours will be 9h00 to 17h00. SARS continues to seek ways to improve our service to the general public, registered taxpayers and traders. To further improve the level of service, our SARS Contact Centre requires one hour per week to train our Contact Centre staff.
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