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Segmentation of the SARS taxpayer base is fundamental to the new operating model of the current SARS modernisation programme. The segmentation of the taxpayer base implies that SARS will be in a postion to interact with taxpayers in a more focussed manner in order to address the needs of specific target groups. In line with our new operating model, the different tax types will have dedicated owners who will be responsible for the product end-to-end.
The Embassy Unit was thus established to manage, guide and optimise the delicate relationship between SARS and the Diplomatic community, its' affiliates with same diplomatic status as well as their locally recruited personnel (LRP’s).
The intention is to manage the end to end activities which impact on the above relationship, specifically focussing on the following areas:
• Management of the operational service delivery to the Diplomatic Community and LRP's nationally; • Enhancing the current service offerings to cater for the unique needs and requirements of the Diplomatic Community and LRP's; • Ensuring that the Diplomatic Community and LRP's are fully empowered to comply with their tax-related obligations; • Monitoring and tracking of compliance.
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