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1. Who Am I
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| 1.1 Are you a member of a professional body? |
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| 1.2 Do you get regular feedback of SARS issues from your professional body? |
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| 1.3 Approximately how many of the following taxpayers do you personally represent? |
| 1.3.1 Individuals |
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| 1.3.2 Employers |
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| 1.3.3 Small Businesses |
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| 1.3.4 Expatriates |
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| 1.3.5 Exempt Institutions |
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| 1.4 Your gender |
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| 1.5 Your race |
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1.6 Your Age Group |
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| 1.7 Years experience in the tax profession? |
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| 1.8 Highest educational qualification attained? |
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2. Engaging the Segment |
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| 2.1 Are you aware of our regional engagement with Practitioners? |
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| 2.2 If no, which region do you belong to? |
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| 2.3 How effective is our regional engagement? |
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| 2.4 How often do you access the Practitioners Portal on the SARS Website? |
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| 2.5 Are you aware of our regular newsletters? |
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| 2.6 If aware, how would you rate our regular newsletters? |
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| 2.7 How would you rate our recently published "Practitioners Guide to Engaging with SARS"? |
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| 2.8 How would you rate our recently published "Practitioners' Issue List"? |
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| 2.9 How would you rate our "practitionersunit@sars.gov.za" mailbox? |
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3. Branch Service |
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| 3.1 How often do you visit a SARS branch? |
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| 3.2 In which area would you like to see additional branches? |
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3.3 How would you rate the branch office in terms of: |
| 3.3.1 Signage |
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| 3.3.2 Posters |
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| 3.3.3 Brochures |
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| 3. 4 How would you rate your experience using our branches? |
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| 3.5 Is there an appointment facility available? |
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| 3.5.1 If no, which office |
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| 3.6 Do you find the appointment system? |
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| 3.6.1 If no, which office? |
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| 3.7 The branch Tax Practitioner Unit is effective in dealing with your query… |
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3.8 How would you rate out branch office staff knowledge |
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| 3.9 Branch staff are friendly and courteous |
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| 3.10 The team leaders and Branch Manager visible and willing to assist |
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| 3.11 How would you rate your experience of the 2009 Individual Filing Season |
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| 3.12 Do you have any specific feedback in respect of our queuing system? |
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4. eFiling / E@syFile |
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| 4.1 For what % of your client's do you eFile? |
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| 4.2 If not 100%, why? |
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| 4.3 If yes, do you use eFiling to submit the following: |
| 4.3.1 Income Tax returns |
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| 4.3.2 IRP6 |
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| 4.3.3 EMP201 |
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| 4.3.4 VAT 201 |
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| 4.3.5 Tax Clearance Certificates |
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| 4.4 Did you use E@syFile for Practitioners during the 2009 Filing Season? |
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| 4.4.1 If no, why? |
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| 4.5 Did you use E@syFile for Employers during the 2009 Employers Filing Season? |
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| 4.5.1 If no, why? |
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5. Other |
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| 5.1 Do you think the Turnover Tax is too complicated for small, start up businesses to comply with? |
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| 5.2 Who do you think the main target of Turnover Tax should be? |
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| 5.3 In your opinion, has the Small Business Amnesty been successful? |
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| 5.3.1 Why? |
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