Displaying PDFs in a CHROME browser

Chrome browser users please note that the latest version (from 8) of Chrome has come out with a built-in PDF viewer.
You need to disable it in order to be able to submit your return
through eFiling.

To disable it in Chrome: Enter about:plugins in the address bar and click
Disable underneath the entry for “Chrome PDF Viewer.”

The Adobe Reader plug-in will automatically be enabled, if you have it installed.

Common issues experienced with Chrome:

Tax Return won't load

When you log into eFiling and click on the 'My Tax Return' (ITR12) link to submit your return, you may see a 'You need the latest version of Flash to access this' message. Follow these easy steps:

  • Step 1: To allow Flash to work in Chrome, access Chrome’s Settings page.
  • Step 2: This can be done via the drop-down list in the 'three-dot' menu, or you can type 'chrome://settings' into the URL bar.
  • Step 4: On the Settings page, click Settings > Advanced > Privacy and Security > Content Settings > Flash.
  • Step 5: On the Flash page, ensure that 'Allow sites to run Flash' is enabled. Users must add the https://secure.sarsefiling.co.za address to the 'Allow' section of the Flash page

This should allow you to use Flash and access the ITR12 form to submit your return.

Accessing your assessment

Once you have submitted your return to SARS, you will receive an ITA34, which is a notice of your assessment. It gives you a basic breakdown of how much SARS will refund you, based on your tax return.

You may encounter issues when trying to access the ITA34. Follow these easy steps:

  • Step 1: Disable Chrome’s built-in PDF viewer to read the document.
  • Step 2: To do this, navigate to the Settings page and go to Settings > Advanced > Privacy and Security > Content Settings > PDF Documents.
  • Step 3: Click on the slider to allow you to view PDFs in a different application.
  • Step 4: This results in your ITA34 downloading to your PC as a PDF document when selected on the eFiling page.

Last Updated: 13/10/2020 12:10 PM     print this page
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