How do I contact SARS with my debt query? (Business and Individuals)

COVID-19 tax relief measures 

How to apply for the waiving of penalties for tax debt:

  • Larger businesses (with gross income of more than R100 million) that are incapable of making payment due to the COVID-19 disaster, may apply to defer tax payments without incurring penalties by emailing us on COVID19IPAaboveR100m@sars.gov.za. Note the requirements below.

  • Similarly, businesses with gross income of less than R100 million can apply for an additional deferral of payments without incurring penalties by emailing us on COVID19IPAbelowR100m@sars.gov.za. Note the requirements below.
Please note:
  • SARS has created these dedicated mailboxes for instalment payment arrangements (IPA) on Covid-19 relief requests only.
  • Any mails received in these mailboxes that are not related to Covid-19 relief instalment payment requests, will be deleted without confirmation of receipt thereof.
  • These email addresses are for Covid-19 requests where the taxpayer has historic non-compliance which make them not to qualify for the relief.   
  • Requests must be made per entity and not at group level. 

Qualifying requirements:

  • A taxpayer must have serious financial hardship which must be attributable to the effects of the COVID-19 disaster;
  • The effects must be substantial and material;
  • The taxpayer must prove to SARS that an IPA is required because of impact of COVID-19 only and if taxpayer succeeds, then the remittance of penalty will be considered.  
When emailing us, please include the following:
  • A letter requesting deferred arrangements, stating the reasons for the request and the specific tax periods. 
  • Latest Annual Financial statements and latest management accounts.
  • A list of debtors and creditors.
  • Cash flow projections for the next three months.

For normal debt queries:

You may contact SARS by phone, email, fax or visiting a SARS branch:
  • Call our SARS Contact Centre on 0800 00 SARS (7277) between 09:00 to 16:00
  • International Callers may contact our SARS Contact Centre on +27 11 602 2093 between 09:00 to 16:00 South African local time
  • Email or fax one of our dedicated four mail centres:
    • Northern South Africa: Taxpayers residing in Gauteng north (including Centurion and Pretoria), North West, Mpumalanga and Limpopo, please use: Contact.north@sars.gov.za and fax 012 670 6880
    • Central South Africa: Taxpayers residing in Gauteng south (including Midrand, the Greater Johannesburg area, Kempton Park, Boksburg, Vereeniging and Springs), the Free State and Northern Cape, please use: Contact.central@sars.gov.za and fax 010 208 5005
    • Eastern South Africa: Taxpayers residing in KZN and the northern parts of the Eastern Cape (up to and including East London) please use: Contact.east@sars.gov.za and fax 031 328 6018
    • Southern South Africa: Taxpayers residing in the Eastern Cape south of East London and the Western Cape please use: Contact.south@sars.gov.za and fax 021 413 8905
    • For all business rescues or compromises (in terms of  section 155 of the Companies Act) correspondence or notices please use: sarsdebtmanagement2@sars.gov.za

For all business rescues or compromises (in terms of  section 155 of the Companies Act) correspondence or notices please use: sarsdebtmanagement2@sars.gov.za.

For more information on "Owing Money to SARS", please click here.

To access this page in different languages click on the links below:

Last Updated: 05/05/2020 1:40 PM     print this page
SARS eFiling eFiling Login eFiling Register Now eFiling Forgot Password eFiling Forgot Username E@syFile
FIND A PUBLICATION
FIND A FORM
FIND AN FAQ