Service offerings per Channel for tax practitioners
Please note: When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on
eFiling otherwise the Contact Centre will not be able to assist,
read more.
Software /Systems Related |
All eFiling enquiries |
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All [email protected]™ enquiries |
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Resetting of eFiling passwords |
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Registration Maintenance
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1st time registration (Income tax) * See exceptions below |
Only for trust registrations. The trustee acting on behalf of the trust must accompany the tax practitioner |
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 Only for trust registrations. The trustee acting on behalf of the trust must accompany the tax practitioner |
Personal Income Tax |
1st time registration (VAT) * See exceptions below |
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Vat registrations for Partnership and joint ventures. |
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1st time registration (PAYE) * See exceptions below |
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PAYE registrations for Partnership and joint ventures. |
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Update of ID number / CC registration number
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Only if the taxpayer accompanies the tax practitioner |
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Only if the taxpayer accompanies the tax practitioner |
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VAT interview |

Re-activation only |
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Update of registered particulars |
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Possible but not the preferred channel |
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De-registration |
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No need to visit the Branch, a request can submitted via [email protected] |
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Banking detail changes |
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Banking detail verification |
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Trustee / Director verification |
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Merging of profiles for Single Registration |
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Reprint of registration confirmation |
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Return Completion |
Personal Income Tax Returns (ITR12) |
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Advisory |
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Company Income Tax Returns (ITR14) |
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Advisory |
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Income Tax Returns (ITR12T) |
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Advisory |
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VAT 201 |
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Advisory |
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EMP 201 / EMP 501 / EMP 601 |
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Advisory |
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IRP 6 |
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Advisory |
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Tax Compliance Status (TCS) application |
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Advisory |
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TCS collection |
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Advisory |
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Tax Directive |
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Advisory |

No need to visit the branch, the application can be processed on eFiling |
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Application for tax directive: Fixed percentage - IRP (3b) |
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Advisory |

No need to visit the branch, the application can be processed on eFiling
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Emigration Clearance |
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Advisory |
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Foreign Investment |
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Advisory |
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Request for Remission
(PIT, CIT,VAT & PAYE) |
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Advisory |
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Notice of Objection
(PIT,CIT, VAT & PAYE) |
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Advisory |
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Request for Correction |
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Advisory |
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Notice of Appeal
(PIT,CIT, VAT & PAYE) |
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Advisory |
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ADR 1 (Trust and Donations) |
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Advisory |
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ADR 2 (Trust and Donations) |
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Advisory |
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Request for returns |
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Advisory |
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Voluntary Disclosure Programme (VDP) - requests |
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Advisory |
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Accounts |
Request for Statements |
From 1999 to 2008 only |
From 1999 to 2008 only |
From 1999 to 2008 only
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From 1999 to 2008 only |
After 2008 only
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Re-allocations |
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Limited extent |
Request for waiving of penalties and interest |
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Queries relating to refunds |
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Offset of credits |
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Limited extent |
Debt Management |
Under R100 000 debt arrangements |
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Request for Suspension of Obligation to Pay |
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Advisory |
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Over R100 000 debt arrangements |
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Request for debt equalisation |
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Settlement offer |
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Write Off |
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Other |
VAT vendor search |
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Advisory |
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Tax Practitioner verification |
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Advisory |
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Supporting documentation upload |
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Advisory |
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Reprint of Notice assessment |
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Advisory |
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Payments |
Only via eFiling, EFT or at a bank |
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Advisory |
Only via eFiling, EFT or at a bank |
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Tax Practitioner registration and verification |
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Advisory |
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Transfer Duty submission |
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Advisory |
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Transfer Duty payments |
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Advisory |
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Advanced tax ruling |
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Audit |
Submitting documents for Audit |
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Advisory |
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Enquiry as to the audit status |
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* Including Branch Tax Practitioner queues
** Technical issues will be escalated to technical teams
* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage