Service offerings per Channel for tax practitioners

​
Services		 ​
Tax Practitioner Unit*

Practitioner Contact Centre
email​
Contact    Centre**​                		    Branch            eFiling         

Software /Systems Related​ ​ ​ ​ ​ ​

​All eFiling enquiries ​ ​ ​Available at Contact Centre
 ​ ​
​All e@syFile™ enquiries ​ ​ ​Available at Contact Centre ​ ​
Resetting of eFiling passwords​ ​ ​ ​Available at Contact Centre ​ ​Available on eFiling

     Registration Maintenance​ ​ ​ ​ ​ ​

​

1st​​ time registration
(Income tax) 
* See exceptions below

Available at Tax Practitioner Unit

Only if the taxpayer accompanies the tax practitioner​

 ​ ​

​Available at Branch
Only if the taxpayer accompanies the tax practitioner

 ​
​
1st​​ time registration
(VAT) 
* See exceptions below
 ​ ​ ​ ​ ​Available on eFiling
​
1st​​ time registration
(PAYE)​ 
* See exceptions below
 ​ ​ ​ Available at Branch​ ​
​Update of ID number / CC registration number

​Available at Tax Practitioner Unit 

Only if the taxpayer accompanies the tax practitioner​
  
 ​ ​

Available at Branch​

Only if the taxpayer accompanies the tax practitioner​

 ​
VAT interview​

​Available at Tax Practitioner Unit

Re-activation only

 ​ ​ ​Available at Branch ​
Update of registered particulars​ ​ ​ ​Possible but not the preferred channel ​Available on eFiling
​De-registration ​ ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Available on eFiling
Banking detail changes​

​Available at Tax Practitioner Unit

 ​ ​

​Available at Branch

 ​Available on eFiling
​Banking detail verification ​Available at Tax Practitioner Unit ​ ​ ​Available at Branch ​Available on eFiling
Trustee / Director verification​ ​Available at Tax Practitioner Unit ​ ​ ​Available at Branch ​
Merging of profiles for Single Registration​ ​ ​ ​ ​ ​Available on eFiling
​Reprint of registration confirmation ​Available at Tax Practitioner Unit ​ ​Available via Practitioner Contact Centre email ​Available at Branch ​

Return Completion​ ​ ​ ​ ​ ​ ​

​Personal Income Tax Returns (ITR12)​ ​ ​ ​Advisory ​ ​Available on eFiling
Company Income Tax Returns (ITR14) ​ ​ ​​Advisory ​ ​Available on eFiling
​Income Tax Returns (ITR12T)​ ​ ​ ​​Advisory ​ ​Available on eFiling
​VAT 201 ​ ​ ​​Advisory ​ ​Available on eFiling
EMP ​201 / EMP 501 / EMP 601​ ​ ​ ​​Advisory ​ ​Available on eFiling
​IRP 6 ​ ​ ​​Advisory ​ ​Available on eFiling
​Tax Compliance Status (TCS) application​ ​ ​ ​​Advisory ​Available at Branch ​Available on eFiling
​TCS collection ​ ​ ​​Advisory Available at Branch​ ​Available on eFiling
​Tax Directive ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling
​Application for tax directive: Fixed percentage - IRP (3b)​ ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​
Emigration Clearance​ ​ ​ ​​Advisory ​Available at Branch ​
​Foreign Investment ​ ​ ​​Advisory ​Available at Branch ​

​Request for Remission

(PIT, CIT,VAT & PAYE)

 Available at Tax Practitioner Unit​ ​ ​​​Advisory Available at Branch​ ​Available on eFiling

​Notice of Objection

(PIT,CIT, VAT & PAYE)

 ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling
​Request for Correction ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling

Notice of Appeal​

(PIT,CIT, VAT & PAYE)

 ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling
​ADR 1 (Trust and Donations)​ ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​
ADR 2​​ (Trust and Donations) ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​​Advisory ​Available at Branch ​
​Request for returns ​ ​Available via Practitioner Contact Centre email ​​Advisory ​ ​Available on eFiling
​Voluntary Disclosure Programme (VDP) - requests​ ​ ​ ​​Advisory ​ ​Available on eFiling

Accounts​ ​ ​ ​ ​ ​ ​

 

 

Request for Statements​​ ​

​

From 1999 to 2008 only

 

From 1999 to 2008 only

 

From 1999 to 2008 only

 

​

From 1999 to 2008 only

 

After 2008 only​

​

 

 

 

 
 
 
​Re-allocations ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Limited extent
Re​quest for waiving of penalties and interest​ ​ ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​
​Queries relating to refunds​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​Available at Contact Centre ​Available at Branch ​
Offset of credits​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Limited extent

Debt Management​ ​ ​ ​ ​ ​ ​

Under R50 000 de​bt arrangements ​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​​Available at Contact Centre ​Available at Branch ​
​Request for Suspension of Obligation to Pay ​Available at Tax Practitioner Unit ​

 

​Advisory

 ​Available at Branch ​Available on eFiling
Over R50 000 debt arrangements​​ ​ ​Available via Practitioner Contact Centre email ​ ​ ​
Request for debt equalisation​ ​ ​Available via Practitioner Contact Centre email ​ ​ ​
Settlement offer​​ ​ ​ ​ ​ ​
​Write Off ​ ​ ​ ​ ​

Other​ ​ ​ ​ ​ ​ ​

VAT vendor search​ ​ ​ ​​​Advisory ​ ​Available on eFiling
​Tax Practitioner verification​ ​Available at Tax Practitioner Unit ​ ​​​Advisory ​Available at Branch ​Available on eFiling
Supporting documen​tation upload​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​​​Advisory ​Available at Branch ​Available on eFiling
​Reprint of Notice assessment ​ ​Available via Practitioner Contact Centre email ​​​Advisory ​ ​Available on eFiling
Payments​​ ​​Only via eFiling, EFT or at  a bank ​ ​​​Advisory ​Only via eFiling, EFT or at a bank ​Available on eFiling
Tax Practitioner registration and verification​ ​ ​ ​​​Advisory ​ ​Available on eFiling
Transfer Duty submission​ ​ ​ ​​​Advisory ​ ​Available on eFiling
​Transfer Duty payments ​ ​ ​​​Advisory ​ ​Available on eFiling
Advanced tax ruling​ ​ ​ ​ ​ ​Available on eFiling

Audit​ ​ ​ ​ ​ ​ ​

Submitting documents for Audit​​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Available on eFiling
Enquiry as to the audit status​ ​Available at Tax Practitioner Unit ​ ​Available at Contact Centre ​Available at Branch ​
 

 

 * Including Branch Tax Practitioner queues

** Technical issues will be escalated to technical teams

* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage