Service offerings per Channel for tax practitioners

Please note:  When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more​. ​


Services

Tax Practitioner Unit*

Practitioner Contact Centre
email​

Contact    Centre**
​               
    Branch            eFiling         

Software /Systems Related​ ​ ​ ​ ​ ​

​All eFiling enquiries Available at Contact Centre
​All [email protected]™ enquiries Available at Contact Centre
Resetting of eFiling passwords​ Available at Contact Centre Available on eFiling

     Registration Maintenance​ ​ ​ ​ ​

1st​​ time registration
(Income tax) 
* See exceptions below

Available at Tax Practitioner Unit 

Only for trust registrations.  The trustee acting on behalf of the trust must accompany the tax practitioner

Available at Branch
Only for trust registrations.  The trustee acting on behalf of the trust must accompany the tax practitioner

Available on eFiling

Personal Income Tax

1st​​ time registration
(VAT) 
* See exceptions below
Vat registrations for Partnership and joint ventures. Available on eFiling
1st​​ time registration
(PAYE)​ 
* See exceptions below
PAYE registrations for Partnership and joint ventures. Available at Branch
​Update of ID number / CC registration number

Available at Tax Practitioner Unit 

Only if the taxpayer accompanies the tax practitioner
  

Available at Branch

Only if the taxpayer accompanies the tax practitioner

Available at Branch
VAT interview​

Available at Tax Practitioner Unit

Re-activation only

Available at Branch
Update of registered particulars​ ​Possible but not the preferred channel Available on eFiling
​De-registration Available via Practitioner Contact Centre email

Available via Practitioner Contact Centre email

No need to visit the Branch, a request can submitted via [email protected]

Available on eFiling
Banking detail changes​

Available at Tax Practitioner Unit

Available at Branch

Available on eFiling
​Banking detail verification Available at Tax Practitioner Unit Available at Branch Available on eFiling
Trustee / Director verification​ Available at Tax Practitioner Unit Available at Branch
Merging of profiles for Single Registration​ Available on eFiling
​Reprint of registration confirmation Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Available at Branch

Return Completion​ ​ ​ ​ ​ ​ ​

​Personal Income Tax Returns (ITR12)​ Advisory Available on eFiling
Company Income Tax Returns (ITR14) ​​Advisory Available on eFiling
​Income Tax Returns (ITR12T)​ ​​Advisory Available on eFiling
​VAT 201 ​​Advisory Available on eFiling
EMP ​201 / EMP 501 / EMP 601​ ​​Advisory Available on eFiling
​IRP 6 ​​Advisory Available on eFiling
​Tax Compliance Status (TCS) application​ ​​Advisory Available on eFiling
​TCS collection ​​Advisory Available on eFiling
​Tax Directive Available at Tax Practitioner Unit ​​Advisory

Available at Branch

No need to visit the branch, the application can be processed on eFiling

Available on eFiling
​Application for tax directive: Fixed percentage - IRP (3b)​ Available at Tax Practitioner Unit ​​Advisory

Available at Branch

No need to visit the branch, the application can be processed on eFiling
Available on eFiling
Emigration Clearance​ ​​Advisory Available on eFiling
​Foreign Investment ​​Advisory Available on eFiling

​Request for Remission

(PIT, CIT,VAT & PAYE)

​​Advisory Available on eFiling

​Notice of Objection

(PIT,CIT, VAT & PAYE)

​​Advisory Available on eFiling
​Request for Correction ​​Advisory Available on eFiling

Notice of Appeal​

(PIT,CIT, VAT & PAYE)

​​Advisory Available on eFiling
​ADR 1 (Trust and Donations)​ Available at Tax Practitioner Unit ​​Advisory Available at Branch
ADR 2​​ (Trust and Donations) Available at Tax Practitioner Unit Available via Practitioner Contact Centre email ​​Advisory Available at Branch
​Request for returns ​​Advisory Available on eFiling
​Voluntary Disclosure Programme (VDP) - requests​ Advisory Available on eFiling

Accounts​ ​ ​ ​ ​ ​ ​

 

 

Request for Statements​​ ​

From 1999 to 2008 only

 

From 1999 to 2008 only

 

From 1999 to 2008 only

 

From 1999 to 2008 only

 

After 2008 only

 

 

 

 

 
 
​Re-allocations Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Limited extent
Re​quest for waiving of penalties and interest​ Available via Practitioner Contact Centre email Available at Branch
​Queries relating to refunds​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Contact Centre Available at Branch
Offset of credits​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Limited extent

Debt Management​ ​ ​ ​ ​ ​ ​

Under R100 000 de​bt arrangements ​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email ​​Available at Contact Centre Available at Branch
​Request for Suspension of Obligation to Pay Available at Tax Practitioner Unit

 

Advisory

Available at Branch Available on eFiling
Over R100 000 debt arrangements​​ Available via Practitioner Contact Centre email
Request for debt equalisation​ Available via Practitioner Contact Centre email
Settlement offer​​
​Write Off

Other​ ​ ​ ​ ​ ​ ​

VAT vendor search​ Advisory Available on eFiling
​Tax Practitioner verification​ Available at Tax Practitioner Unit Advisory Available at Branch Available on eFiling
Supporting documen​tation upload​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Advisory Available at Branch Available on eFiling
​Reprint of Notice assessment Available via Practitioner Contact Centre email Advisory Available on eFiling
Payments​​ ​Only via eFiling, EFT or at  a bank Advisory ​Only via eFiling, EFT or at a bank Available on eFiling
Tax Practitioner registration and verification​ Advisory Available on eFiling
Transfer Duty submission​ Advisory Available on eFiling
​Transfer Duty payments Advisory Available on eFiling
Advanced tax ruling​ Available on eFiling

Audit​ ​ ​ ​ ​

Submitting documents for Audit​​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Advisory Available at Branch Available on eFiling
Enquiry as to the audit status​ Available at Tax Practitioner Unit Available at Contact Centre Available at Branch
 

 

 * Including Branch Tax Practitioner queues

** Technical issues will be escalated to technical teams

* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage

 

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