Contact SARS by email or post

You may email SARS on the following email addresses:

If you use an old email address, an auto created mailbox response will be directing you to the new mailbox. When you send an email to the new mailboxes, you will receive an automated reply with a case number assigned. For ease of use, this number will be quoted in related correspondence on the progress of the case.

The email size limit of 10MB must be adhered to. You will be informed by an automated response if your email exceeds the size limit and requested to resubmit. In order for us to promptly deal with your email, you will be requested adhere to the size limit.

To keep everyone safe during the time of COVID-19 we are constantly refining our online offerings. We recommend that you use our Digital Service offerings available on SARS eFiling, SARS MobiApp and the SARS Online Query System, for a simpler and enhanced user experience. In addition to the SARS Online Query System, you may also use [email protected] to submit supporting documents.

Owing money to SARS? You may contact us here for debt or deferred arrangements.

Contact details per region:


Region                                   


Postal Address          

Physical Address              
 
Email      

Region 1
: Taxpayers residing in Gauteng South; the Greater Johannesburg area; East Rand; West Rand and Mpumalanga

Private Bag x15
Alberton
1450

St Austell Street
Mackinnon Crescent
New Redruth     
Alberton        
1449

Taxpayers: [email protected]


Registered Tax Practitioners: [email protected]


Region 2:
Taxpayers residing in Gauteng north (including Centurion and Pretoria), North West, and Limpopo

PO Box 436
Pretoria
0001

7 Protea Street       
Centurion          
Pretoria 
0157
 
   

​Taxpayers: [email protected]


Registered Tax Practitioners: [email protected]


Region 3
: Taxpayers residing in Kwa-Zulu Natal and the Eastern Cape

PO Box 921
Durban
4000

201 Dr Pixley KaSeme Street    
Durban      
4001   

​Taxpayers: [email protected]


Registered Tax Practitioners: [email protected]


Region 4:
Taxpayers residing in the Western Cape, the Free State and Northern Cape

Private Bag x11
Bellville
7530

Corner of Teddington &
De Lange Road 
Bellville            
7530     

Taxpayers: [email protected]


Registered Tax Practitioners: [email protected]

 

What do I need to include in my postal/emailed correspondence?

 
In order for us to deal with your request promptly please include the following when you submit your correspondence:
  • Case number (if available);
  • Your tax reference number;
  • Your full name(s) and surname;
  • Your identity/passport number;
  • The trust number if you are enquiring on behalf of a trust;
  • The company registration number if you are enquiring on behalf of a company;
  • Your practitioner number, if you are a registered tax practitioner;
  • A certified copy of the Power of Attorney/Letter of Authority if you are representing a taxpayer/company/trust/estate;
  • A certified copy of your identity/passport/driving licence if you are representing a taxpayer/company/trust/estate;
  • Your preferred email, postal address or telephone number.

Top Tips:

  • The submission of returns, eFiling queries, new registrations, change of bank details, transfer duty queries and customs queries are not accepted via post, fax and email.
  • Please try to ensure that attachments are in Adobe (PDF) format and not exceeding 10MB.

 

To access this page in a different language click on links below:

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Last Updated: 28/10/2020 11:57 AM     print this page
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