I can't open [email protected] data. How do I install a correct version of Java?

On running the online update, some users have reported the following errors:

1. Failing to login in successfully as the system hangs:

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2. On restoring a backup, the below error #3214 is experienced:

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It has been identified that the error is JAVA related -

  • The PC/laptop in use does either not have the correct version of Java installed or the prompt to install java during the installation process has been missed/ignored.

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  • The option to uninstall existing Java version may also have been selected. Uninstalling of the existing java version (on receiving the pop up below) is also not recommended.

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If prompted to un-install other versions of Java decline the request and select Remind Me Later. To proceed with the Java installation.

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The application Users need to ensure that they have the correct java version for their operating system, whether 32 bit (x86) or 64 bit. Java 7 update 80 works for both 32 and 64 bit Windows packages to run [email protected] Employer.

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Last Updated: 27/09/2019 12:52 PM     print this page
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