I receive an error message “Failed to connect to the update service”, how do I download the latest version of [email protected]™ Employer?
Where you receive the “Failed to connect to the update service” error message, you will be required to download and install (re-install) the latest version of [email protected]™ Employer.

I get an error message, concerning Adobe Air, when trying to update to the latest version of [email protected]™ Employer, how do I fix this?
When updating to the latest version of [email protected]™ Employer, make sure you are using a recent version of Adobe AIR.

Do I need to tick the Employment Tax Incentive (ETI) field when completing a certificate on [email protected]™ Employer?
The ETI field is only mandatory when you have claimed ETI for the specific employee. A pop-up message will be shown, when manually capturing the certificate details for an employee who doesn't qualify for the ETI.

Are the Employee SIC7 and SEZ codes mandatory on [email protected]™ Employer?
If you have claimed the Employment Tax Incentive (ETI), the SIC7 and the SEZ codes are mandatory and must be captured or included in your CSV import file, when completing the employee certificate details.

While downloading the latest version of the easyFile™ Employer, my anti-virus identified a virus and deleted any [email protected]™ Employer files already installed. Is there a virus on [email protected]™ Employer?
No, easyFile™ Employer is not infected by a virus. Make sure you have set your anti-virus to accept [email protected]™ Employer.

I receive an error 'document failed to upload' when uploading supporting documents on [email protected]?
If you receive the following message from [email protected] Employer when trying to upload supporting documents: ‘The document failed to load (One or more of your documents failed to load). The files may either be corrupt or not supported.

Need help with the New Postal Address Structure?
Before you submit your reconciliation submission, a critical item which must be updated, is the postal address information of your employees. These fields have been updated and have been aligned to the new SARS structure.

What may cause a duplicate or incomplete submission and how can I correct that?
A duplicate submission may occur when an employer selects “Via SARS Branch (Electronic medium)” to generate the IRP5/IT3(a)s to check the correctness of the submission before submitting it to SARS.

How do I migrate duplicate certificates on [email protected]?
On the old [email protected] application, multiple certificates with the same certificate number may exist for periods 2009 and 2010. When migrating to the new [email protected] version, only one of the duplicate certificates can migrate to the new application.

Is it possible to increase your ETI liability or utilised amounts from what was initially declared?
No, you are not allowed to increase your ETI liability or utilised amounts from what you initially declared. This is according to legislation.

How do I ensure that my reconciliation does not fail ETI balancing?
Add the value of code 4118 of all IRP5/IT3(a) certificates that you are submitting and compare the summed value to the sum of ETI calculated Total (the first 6 months) and ETI calculated Total (the second 6 months) on the EMP501 form.

What to do if the EMP501 reconciliation was submitted for the incorrect period?
If you have submitted your 201608 EMP501 reconciliation, but you selected the 201702 period by mistake, the system will not allow you to capture and submit any EMP201 returns for the months of September 2016 to February 2017.

Will the system allow a person to claim backdated ETI in recons prior to 1 March 2017?
From 1 March 2017 the employer cannot claim backdated claims for periods prior to 1 March 2017. The last month available to the employer to make that claim was February 2017 EMP201 return.

My EMP201 return is overdue, how can I claim ETI for the period?
When an original EMP201 is requested and the due date for the period requested has passed, the ETI calculated and ETI utilised fields will be locked. The following message will be displayed “ETI may only be claimed in the current period”.

My EMP201 indicates that I am non-compliant. How can I rectify it?
You can check your reason for non-compliance on the My Compliance Page on eFiling. Your My Compliance Page will list all outstanding returns and debt. You can resolve the non-compliance by submitting the relevant returns or make the necessary payments.

I have difficulty with downloading [email protected]?
It is possible that your browser is not supporting the Adobe Flash format of the [email protected] download page. To see how to enable your browser (Chrome, Firefox, Edge and more), see our Browser Compatibility guidelines.

[email protected] is unable to do a full installation on computers that have BitDefender as their Antivirus?
Disable the bit defender antivirus programme and add [email protected] onto the programmes exceptions list (Part 1). Follow the steps below: •Start by bringing up the Bitdefender interface

Getting a secure login error on [email protected]?
If you are getting a secure login error when trying to do the following on [email protected]: • submit their recon using the online submission option on [email protected], • when they try to pull a PAYE Statement of Account,

I am trying to submit EMP201 and I receive an error below and yet my compliance profile shows that I am compliant?
You need to Request the Return again and you will get the message that the return already exists. There will then be an option to click Refresh Data as well as Refresh Historic Data. Both must be selected.