ALL FAQs

Will the Call Back functionality be available to all taxpayers?
No, it will only be available for taxpayers registered on eFiling.

Will you have to go through the SARS verification process when you call the SARS Contact Centre?
Yes, you will still go through the Integrated Voice Response (IVR) verification and authentication process.

What steps must I follow once I have called the SARS Contact Centre to start the Help-You-eFile session?
Once you have called the SARS Contact Centre, enter the unique session ID on the Integrated Voice Response (IVR) for a case number enquiry (option 2), a Tax enquiry (option 3) and a Help-You-eFile enquiry (option 5)

Do I have to log out of eFiling session to start the Help-You-eFile session?
No. You don’t have to log out. You do need to save all your information before you start your Help-You-eFile session.

Are there any terms and conditions regarding the usage of Help-You-eFile session?
Yes. There are terms and conditions regarding the usage of Help- YoueFile session. You must first tick the box to show that you have read the terms and

Will I be able to access the SARS Help-You-eFile session when I’m on the Smartphone App?
No. You won’t be able to access SARS Help-You-eFile session when you’re on the Smartphone App.