ALL FAQs

How do I upload supporting documents (relevant material) on eFiling?
To upload supporting documents (relevant material), follow these steps: Logon to eFiling Select: Returns Returns History The applicable type of tax (e.g. ITR12, Employees Tax, etc.) - a list of all returns/declarations sent will be shown

When uploading supporting documents to eFiling, I get an error message 'the document can not be converted'?
Please note this ‘conversion’ error happens only on IT3b or RAF documents. These are PDF documents issued by a bank or a fund. These documents are password protected, but it’s not visible to the user.

When uploading supporting documents to eFiling I get a 'timed out' error. When I try again I get an error message, 'Upload failed: a file with the same name has already been uploaded'?
Please note, even if the document was not uploaded due to 'timed out' error the file name might have been recorded. You need to change the file name and upload the document again.

​Once I am successfully registered on eFiling, will I have to send anything to SARS to activate eFiling?
No you will not be required to do anything further.

Can I request for my eFiling login details from the SARS contact centre?
Yes, a contact centre staff can assist you to obtain login details.

Can SARS branch help me with my login details for eFiling?
Yes you can be assisted at a SARS branch.

How do I register on the SARS app or SARS MobiApp?
Download our enhanced SARS MobiApp from the Google Play Store (Android) or App Store (Apple devices) and click the 'Register' button.

Why am I being routed to the old SARS eFiling site?
Users identified to have multiple eFiling usernames associated their ID numbers, are routed to the old eFiling site to ensure they are able to transact without delays.