Polls

Previous Polls

 1) We asked taxpayers how they keep up to date with SARS.

• 52% said through What’s New on homepage
• 14% said through navigating to the webpages
• 4% said through RSS feeds
• 29% said through search engine
  

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2) We asked taxpayers if checking Tax Compliance Status has been made much easier:

• 64% agreed
• 13% said they are not sure
• 23% disagreed

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 3) We asked South Africans if SARS website provides sufficient knowledge about tax. 

• 42% said always
• 39% said sometimes
• 19% said never

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 4) We asked Taxpayers how they submitted their tax returns.  This was the response:

• 70% of respondents indicated that they used eFiling to submit their returns.
• 11% stated that their tax practitioner submitted returns on their behalf.
• 9% of respondents manually submitted at the branch.
• 5% used the new eFiling mobile apps to do their filing.

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5) We asked South Africans, which of the following they found easiest to do: ) We asked South Africans, which of the following they found easiest to do: ) We asked South Africans, which of the following they found easiest to do: ) We asked South Africans, which of the following they found easiest to do: 

• Register for your water bill?
• Register a new car?
• Get broadband installed?
• Query your phone bill?
• File your tax return through eFiling?

3% thought that registering for their water bill was easiest, while 9% thought registering a new car was easier.

8% indicated that getting broadband installed was easier, while 6% said that querying their phone bill was easier.

An overwhelming 73% of South Africans stated that filing their tax returns through eFiling was the easiest of the five.

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 6) We asked South Africans that if they had a problem with SARS who would they contact first.

•  57% said local SARS branch
• 13% said SARS Service Monitoring Office
• 10% said Tax Ombud
• 6% said Public Protector
• 14% said they never have a problem with SARS

• 8% said France
• 7%  said Japan
• 46% said South Africa
• 25% said Sweden
• 9% said UK
• 5% said Utopia

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 8) We asked South Africans which way was the easiest for them to find information on SARS website.

• 14% said through navigating to my favourite pages
• 3% said through RSS feeds
• 38% said through the website’s search engine
• 45% said through Google search engine

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9) We asked South Africans if they are given four choices below, which one would they pay first. ) We asked South Africans if they are given four choices below, which one would they pay first.

• 39% said municipality account
• 4% said e-toll
• 43% said South African Revenue Service (SARS)
• 15% said retail accounts

• 36% preferred English only
• 35% preferred English, Afrikaans, isiZulu, Setswana, Tshivenda and Xitsonga
• 10% preferred the website be in all eleven languages
• 16% preferred English with translation on request
• 4% preferred mainly in English with core pages translated

• 33% felt it was very good
• 19% felt it was good
• 12% felt it was bad
• 36% felt it was very bad

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