FAQ: [email protected] is unable to do a full installation on computers that have BitDefender as their Antivirus?

Disable the bit defender antivirus programme and add [email protected] onto the programmes exceptions list (Part 1).


Follow the steps below:

  • Start by bringing up the Bitdefender interface and clicking on the hamburger menu in the upper left side of the interface.
  • Access the Protection window, then click on View Features.

  • Click on the Settings icon   in the lower right corner of the Antivirus module.
  • In the Shield tab, turn off the switch next to Bitdefender Shield by clicking on it.

NOTE: You’ll be asked for how long you wish to disable the protection. In the drop-down menu select Permanently or Until system restart then click Ok.

Adding [email protected] onto the exceptions list (Part 2):

Bitdefender allows the exclusion of specific files, folders or file extensions from scanning.
To add any of them to the Exclusions list, follow the steps explained below:

  • Open the Bitdefender program and go to the Protection window by clicking on the   icon.
  • Click the View modules link.
  • Select the icon in the upper-right corner of the Antivirus module.
  • Select the Exclusions tab.

  • Click on the List of files and folders excluded from scanning accordion menu.
  • Click the Add button.
  • Click Browse and select the folder (The local Store Folder & the [email protected] folder found under c:drive Programme files)  that you want to be excluded from scanning. Make sure it’s excluded from Both on-demand scanning and on-access scanning.
  • Click Add to save the changes and close the window.

Last Updated:

Share this page on:
Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on print