All telephone calls to Customs offices are routed automatically to the SARS Contact Centre on 0800 00 7277. This process has been introduced at SARS offices around the country in order to offer clients improved tracking and tracing of queries, as well as a single telephone number or point of contact, ensuring that your call will always be answered swiftly.  

Not happy with the service from Customs? To see the Customs query resolution process, click here.  

See the Customs Branch contact details or if you need to escalate beyond branch offices, please email [email protected].  

List of Customs Offices and contacts:

• Airports
• Border Posts
• Contact Centre
• Customs Mail Centres
• Harbours
• Internal Offices