FAQ: Must I keep my approval letter/licence on site?
Yes. Approval letters and certificates must be kept on licensed premises and shown upon request.
FAQ: Which supporting documents are required for my application?
Document requirements differ per client type and are listed in SARS’s Documentary Requirements Annexure. .
FAQ: What should I do if I submitted the incorrect application and need to reapply for the correct client type? (Importer/Exporter/Storage warehouse).
Withdraw the incorrect application and submit the correct one. Branch assistance is available if the system prevents resubmission.
FAQ: My Customs code is not showing on RLA. What should I do?
Customs code might be suspended. Contact [email protected].
FAQ: How can I resolve a blank screen issue after accessing my eFiling profile?
Remove the space before your username to access your profile.
FAQ: How to obtain Advance Payment Notification (APN)?
APN can be activated through E-filling. Any APN related questions must be directed to [email protected].
FAQ: How long does it take for trader requested changes or updates to reflect on the SARS system?
The changes/ updates will reflect once the application has gone through the necessary verification and approved (Maximum 21 working days).
FAQ: How to amend VAT and Duty limit?
Amendment of VAT and Duty limits must be made under the ‘Client type’ and not under the ‘Product’.
FAQ: How do I update/ amend my trading address and contact details on E-filling to reflect on the Importer/Exporter certificate?
To update your details on eFiling, first select the relevant client type (for example, Importer/Exporter). Once the correct client type is selected, make the necessary amendments under the profile section. Please note that updates must be made under the ‘Client type’ and not under the ‘Product’. No additional supporting documents are required for auto‑approval.
FAQ: Am I registered?
To determine if you are registered for Income Tax in South Africa, you can use several methods provided by SARS: 1. **Ask your Employer** – Your employer should have your tax registration details. 2. **AI Assistant** – You can ask the AI Assistant to send you your tax number by typing “What is my tax […]
