FAQ: What steps must I follow once I have called the SARS Contact Centre to start the Help-You-eFile session?

Once you have called the SARS Contact Centre, enter the unique session ID on the Integrated Voice Response (IVR) for a case number enquiry (option 2), a Tax enquiry (option 3) and a Help-You-eFile enquiry (option 5) or provide the unique session ID to the SARS agent when you have been transferred to an agent to join the Help-You-eFile session.