FAQ: When uploading supporting documents to eFiling I get a ‘timed out’ error. When I try again I get an error message, ‘Upload failed: a file with the same name has already been uploaded’?
Even if the document was not uploaded due to the ‘timed out’ error, the file name might have been recorded. Please change the file name and upload the document again.
FAQ: When uploading supporting documents to eFiling, I get an error message ‘the document can not be converted’?
This ‘conversion’ error happens only on IT3b or RAF documents. These are PDF documents issued by a bank or a fund. These documents are encrypted and password protected, but it’s not visible to you as the user. That means if you open the document, it doesn’t prompt you for a password. However it’s still built […]
FAQ: What may cause a duplicate or incomplete submission and how can I correct that?
What may cause a duplicate or incomplete submission and how can I correct that? Certain employers may experience a problem due to duplicate or incomplete reconciliation declaration submissions made on e@syFile™ Employer. What is considered a duplicate submission? A submission is considered to be a duplicate once the verification has been completed and it is […]
FAQ: What does it mean if I get the following error message: “this service is already underway for another user”?
This message appears when the TCS service has already been activated for the taxpayer and now the taxpayer is trying to activate it on another eFiling profile for the same taxpayer. This usually occurs when taxpayers have multiple eFiling profiles; for example the Income Tax and PAYE is managed by the company themselves and the […]
FAQ: I receive an error ‘document failed to upload’ when uploading supporting documents on e@syFile?
If you receive the following message from e@syFile Employer when trying to upload supporting documents: ‘The document failed to load (One or more of your documents failed to load). The files may either be corrupt or not supported. If the documents was were created in a Microsoft Office application (eg. Word or Excel), please “Save […]
FAQ: Can I edit the fields on my IRP5?
Check your IRP5 and verify if all the information is correct before attempting to submit the return. If you notice any errors which might need to be corrected, kindly advise your employer to rectify it. You will not be able to change these prepopulated fields on the return.
FAQ: What is the impact of Section 11(k) on me as a taxpayer?
Any contribution by an employer to a retirement fund for the benefit of the employee will be taxed as a fringe benefit in the hands of the employee. This will be prepopulated on the ITR12 from the IRP5 submitted by the employer. Total contributions to retirement funds (Pension, Provident & RAF) are deductible but limited […]
FAQ: What is remuneration?
Remuneration means any amount of income which is paid or is payable to any person by way of any salary, leave pay, wage, overtime pay, bonus, gratuity, commission, fee, emolument, pension, superannuation allowance, retiring allowance or stipend, whether in cash or otherwise and whether or not in respect of services rendered.
FAQ: What impact does a limited time override have on the Tax Compliance Status (TCS)?
An override implemented on your Tax Compliance Status will not change the status reflected on the ‘My Compliance Profile’, however when you apply for a TCS to receive a PIN or obtain a TCC, your overall compliance status will be reflected as ‘Compliant’. In addition, when a third party verifies your TCS, your status will […]
FAQ: How does SARS account for an approved Suspension of Payment when calculating the debt on ‘My Compliance Profile’?
At the moment the compliance balance on the ‘My Compliance Profile’ does not factor in approved amounts under a Suspension of Payment. Suspended amounts will therefore still reflect as debt on the ‘My Compliance Profile’. To rectify your compliance status under these circumstances, select ‘Challenge Status’. Here you are required to explain as clearly as […]
