FAQ: I paid the debt owed but this does not reflect on my ‘My Compliance Profile’?
Payments made may take up to 72 hours to reflect on your ‘My Compliance Profile’.
FAQ: What should I do if I do not agree with the status reflected on the ‘My Compliance Profile (MCP)’?
If you do not agree with the compliance status displayed and according to your records you have paid all outstanding debt, filed all outstanding returns and you have already exhausted existing processes to address the non-compliances with SARS, then you may request SARS to re-evaluate your compliance status by selecting the Challenge Status button available […]
FAQ: How do I fix my compliance status?
Click on the Non-Compliance indicator and follow the steps to rectify your status.
FAQ: I have tax products linked to me on my ERC01/MCP but they do not belong to me?
Visit a SARS branch to request the removal of the tax product in question.
FAQ: All my tax products are not displayed on my ERC01/MCP?
If your ERC01 form or MCP does not display all the relevant tax types, you must make use of the ‘Merge’ functionality on eFiling.
FAQ: I cannot activate my ‘My Compliance Profile’?
In order to activate the ‘My Compliance Profile’ you must have the TCS user profile on your eFiling profile. Speak to your tax consultant/tax practitioner or eFiling administrator to request such rights.
FAQ: How do I proceed after completion of the ‘Activation’ process, when I get the ‘Awaiting Registration Verification’ message?
The message is an indication that you have successfully activated for TCS and in order to proceed further, registration verification is required. To proceed with registration verification, select the ‘My Compliance Profile’ sub-menu item under the ‘Tax Compliance Status’ menu on the left of screen and follow the on-screen instructions.
FAQ: Can I view submitted data files on eFiling?
The technical administrator and the technical user will be able to view the summary of the data file submissions on the “Submission Dashboard”. The dashboard may be accessed by following the below steps: “Services”>>”Enrol 3rd Party Data”>> “Submission Dashboard”
FAQ: How do I manage rights to enable a use to submit a 3rd party data declaration for a specific tax type?
The eFiling administrator should apply the following steps: Organisations >> Manage Groups >> Select correct group Ensure the authorisation level is changed to “Submissions” Ensure the access to payments has been ticked Ensure the necessary tax type has been ticked then update
FAQ: How to confirm that your file was validated successfully?
SARS generates and sends a response file to the Technical user via the same channel the file was received. It is important that the response file is reviewed to ensure that all records in the file were successfully uploaded to SARS. The relevant Business requirements specification provides details on how the response file is structured […]
