The mailboxes below let you send enquiries to Customs at Air Ports of Entry. These mailboxes are monitored by SARS Customs employees to improve communication and turnaround times.
Air Modality Branch | Mailbox Names | Purpose of Mailbox |
Air Modality Compliance Centre (Doringkloof) | External queries specific to declaration-based cases for the Air Modality Compliance Centre, TDN Application, ROO | |
Air Modality IAA Enquiries | Submission of all DA51 IAA applications for cases related to the Air Modality, as well as all queries relating to the respective cases | |
CTIA | External queries specific to the port, including manifests, MCC cases, GENDECs, Cape Mail, etc. | |
CTIA | Bookings enquiries relating to cargo examinations, e.g. scanner bookings, as well as physical-inspection bookings for system–generated stops and manual stops | |
ORTIA | External queries specific to the port, including manual cases, Task Completion Unit, Clothing-Footwear-Textile Team, manifests, DA306, DA304, DA490, DA65, de-groupings, etc. | |
ORTIA | Booking enquiries relating to cargo examinations, e.g. scanner bookings, as well as physical-inspection bookings for system–generated stops and manual stops | |
KSIA | External queries specific to the port, including GENDECs, PAX enquiries, DA306, etc. | |
KSIA | Booking enquiries relating to cargo examinations, e.g. scanner bookings, as well as physical-inspection bookings for system-generated stops and manual stops | |
Kruger Mpumalanga, Lanseria, Pilanesberg, and Polokwane International Airports | Any enquiries and bookings related to Kruger Mpumalanga, Lanseria, Pilanesberg, and Polokwane International Airports |
Dos and Don’ts of Sending Emails to These Inboxes
- Important: In subject line, please insert the operational activity or area, with the applicable SSM case number/details, that the enquiry relates to.
- Compliance Centre Escalations: [email protected]
- Send queries about updates on declaration-based cases.
- Before sending a query, check the system for the latest messages from Customs.
- The case number must be included in the subject line; use only one case per email.
- Booking mailbox: [email protected] ; [email protected] ; [email protected]
- Booking for physical inspection; subject line example e.g.: book for exam + case number
- Supporting documents for manual detentions; subject line example: supporting documents + case number
- Supervision Bookings; subject line example: supervision (this includes all EWPs, destructions under supervision, etc)
- Enquiry mailbox: [email protected] ; [email protected] ; [email protected] ; [email protected]
- All queries for state warehouses (SWH), including releases and bookings of goods into and out of the SWH; subject line example: SWH + details of query
- Submission of manifests; subject line example: manifest + details of flight
- Any other query not listed above: please be specific in the subject line
- IAA Mailbox: [email protected]
- Submission of DA51 + details of complainant
- Follow up on DA51 already submitted + reference number allocated
- Please do not use any other mailbox or communication platforms to send Customs enquiries if these have not first been submitted through the provided mailboxes.
Please note: Upon submission of your query, an automated response will provide escalation and follow-up guidance. This information is also available on request through the query logging system.
