The mailboxes below let you send enquiries to Customs at Land Ports of Entry. These mailboxes are monitored by SARS Customs employees to improve communication and turnaround times.
Land Modality Branch | Mailbox Names | Purpose of Mailbox |
Land Modality Compliance Centre (Alberton) | External queries specific to declaration-based cases for the Land Modality Compliance Centre i.e. Documentary inspections, provisional payments, conditional releases, embargo applications, adjustments, refunds, ROO and TDN’s. | |
Land Modality IAA Enquiries | Submission of all DA51 IAA applications for cases related to the Land Modality, as well as all queries relating to the respective cases | |
Customs Beitbridge | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Cargo scanning inspections, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Groblersbridge | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Kopfontein | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Ramatlabama | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Skilpadshek | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Golela | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs KosiBay | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Jeppes Reef | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Mananga | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Mahamba | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Nerston | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Lebombo | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Oshoek | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Caledonspoort | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Ficksburg | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Maseru Bridge | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Van Rooyenshek | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Qacha’s Nek | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Vioolsdrift | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Nakop | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. | |
Customs Upington | External queries specific to the port, including Inwards and Outwards Processing, Submission of manifests, state warehouse, CN1, Licensing & Registration related queries, Deferment, DA304, DA490, TRD1, bookings for Customs supervision inspections, CN1, Licensing and Registration, Deferment and any other general Customs query related to Branch Operations. |
Dos and Don’ts of Sending Emails to These Inboxes
- Important: In the subject line, please insert the operational activity or area, with the applicable SSM case number/details, that the enquiry relate to.
- Compliance Centre Escalations: [email protected]
- Send queries about updates on declaration-based cases.
- Before sending a query, check the system for the latest messages from Customs.
- The case number must be included in the subject line; use only one case per email.
- Enquiry mailboxes: listed above
- All queries for state warehouses (SWH), including releases and bookings of goods into and out of the SWH; subject line example: SWH + details of query
- Submission of manifests; subject line example: manifest + details of transportation details
- Bookings for SSM Physical Inspections and SSM manual stops:
- Use these mailboxes to book a physical inspection; subject line example: Book for exam + case number
- Book scanner exams; subject line example: Book for exam + case number
- Supporting documents for JOC and manual detentions; subject line example: Supporting documents + case number
- Supervision bookings; subject line example: Supervision (this includes all EWPs, destructions under supervision, etc.)
- Request for blank certificates i.e. SADC, AGOA, etc
- Applications for returning residents to import household goods and personal vehicles
- Diplomatic queries – be specific on the request and include the word “Diplomat” in the subject line
- All requests for CN1’s – E.g. CN1 + LRN number
- All queries related to Licensing and Registrations – E.g. L&R Query + Company name
- All queries related to Deferment statements – E.g. Deferments + Company name
- Any other general query not listed above i.e. Bond Stores, Warehouses, DA304, DA490, TRD1, etc.: Please be specific in the subject line.
- IAA Mailbox: [email protected]
- Submission of DA51 + details of complainant
- Follow up on DA51 already submitted + reference number allocated
- Please do not use any other mailbox or communication platforms to send Customs enquiries if these have not first been submitted through the provided mailboxes.
Please note: Upon submission of your query, an automated response will provide escalation and follow-up guidance. This information is also available on request through the query logging system.
