An automated process for Trust taxpayers was introduced on eFiling during April 2024 to electronically submit documentation to lodge a dispute via a fully guided process. This applies to the following transactions:
- Submission of Request for Reasons,
- Request for Remission (RFR),
- Notice of Objection, and Notice of Appeal.
Note: A request for suspension of payment currently remains a manual process using the steps provided below.
Prior to this enhancement, the Trust dispute process was a fully manual process, using the ADR1 and ADR2 forms (Alternative Dispute Resolution forms).
Process for Suspension of Payment
The suspension of payment currently remains a manual process and requires one of the following:
- Submission of uploading a formal request letter (requesting the suspension of payment) when lodging a dispute on eFiling, together with other supporting documentation
- Submission of a formal request letter at SARS a branch
Important note: Trusts that submitted any of the processes mentioned above before 20 April 2024 should still conclude their dispute through the manual process.
