FAQ: ​My parcel has been stopped, what should I do?

In the event the goods or parcels have been stopped or detained, the SA Postal Office informs the sender or recipient of the outcome of inspection as well as the conditions or terms that must be met. For more information, see the International Mail External Policy.
For SA Postal Office queries which also include International parcel tracking queries, you can contact them on:
  • Email [email protected]
  • Phone 0860 111 502 or
  • You can SMS the tracking number to 35277.
For any other SARS Customs queries, please call the SARS Contact Centre on 0800 00 7277 or visit your nearest SARS Branch Office.

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