In the event the goods or parcels have been stopped or detained, the SA Postal Office informs the sender or recipient of the outcome of inspection as well as the conditions or terms that must be met. For more information, see the International Mail External Policy.
For SA Postal Office queries which also include International parcel tracking queries, you can contact them on:
- Email [email protected]
- Or you can SMS the tracking number to 35277
- Speed Services Couriers: [email protected]
The tracking of parcels within the SAPO Johannesburg International Mail Centre may also be followed up via email: