For users utilising the Secure web (HTTPS) to submit their files, it is important for Technical users to ensure that their network allows for internet traffic from the following ports:
- 60600 to access the secure gateway login page; and
- 60666 to be able to request a password to be resend if it is forgotten.
Your IT network department in your company should be able to assist with opening of the ports. Usually the ports will not be an issue if you are connecting via 3G.