FAQ: I submitted a cancellation submission and it was approved. Why do I not receive my refund?

When a cancellation submission is applicable, there are another leg to obtaining your refund.  Once you get notification that your cancellation submission was approved, please go to ACCOUJNT MAINTENANCE – MAKE PAYMENT and follow the process to REQUEST REFUND. Once your refund request is received by SARS, it will be approved and the refund paid out via EFT within 5 – 10 business days from date of approval to your selected bank account, captured for Transfer Duty purposes under your Transfer Duty profile.

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