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FAQ: We are experiencing problems on [email protected]™ when capturing more than one IRP5 certificate for an employee in a submission period.

If you MANUALLY capture IRP5 certificates you need to calculate the total ETI values for all IRP5 certificates and capture it against the last IRP5 certificate. Or if you IMPORT files into [email protected] you need to ensure that all IRP5 certificates are imported; calculate the total ETI values for all IRP5 certificates and follow the steps as defined in the [email protected] Employer User Guide to amend the ETI source codes of the last certificate for the employee with the total values as calculated before submitting the data to SARS.

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