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FAQ: What do the codes at the end of the message (Message from bank: Payment request not successful. Message from bank 3-28) mean?

  • The code at the end of the message is important as it provides information why the transaction failed. This indicates that the fields for Group Number / Operator Number on the eFiling bank setup are incorrect.
  • The Group Number is normally a 5 digit number and the Operator Number is normally a 3 digit number (but could be less – i.e. Operator Number = 1).

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