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FAQ: When uploading supporting documents to eFiling, I get an error message ‘the document can not be converted’?

This ‘conversion’ error happens only on IT3b or RAF documents. These are PDF documents issued by a bank or a fund. These documents are encrypted and password protected, but it’s not visible to you as the user.

That means if you open the document, it doesn’t prompt you for a password. However it’s still built into the document.

You should always print these documents, scan them and upload the scanned document to eFiling (not the original document).

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