To update your security contact details once logged in to eFiling
Select My Profile from the eFiling menu on the left and click on Profile and Preference Setup:
- Scroll to the section Security Contact Details
- Insert your new email address and/or your new cell number
- Select your preferred method of communication
- Click on Update & Save
- On the pop-up screen that displays, select your preferred method of communication to receive the One-Time-Pin number
- After you have entered the correct OTP, a message will display confirming that your security contact details have been updated successfully.
To update your security contact details from the eFiling Login page
This function allows you to update your security contact details from the eFiling login page without having to log in.
- On the eFiling login screen click on Update Contact Details
- Complete your personal details (first name, surname and South African identity number) and click next.
- Read the biometrics notice and click next.
- Follow the biometric on screen instructions.
- Once you pass the biometric verification a confirmation message will display. Click on Continue.
- Capture your updated contact details (cell number and email address), select a preferred contact method and click on Submit.
- Insert the OTP that has been sent to the new cell number or email address and click on submit.
- A pop up message will display to confirm that your contact details have been successfully updated.
Please note the following:
- This function is only available to registered eFilers who are South African citizens.
- You must pass the biometric verification step before you can update your security contact details
- If you have forgotten your security contact details and you are not a South African citizen, or you have failed the biometric verification, please either call the SARS Contact Centre or book an appointment (via the SARS website) for a SARS official to assist you.
