How long does the Complaints process take?

When you lodge a complaint, SARS will issue an acknowledgement notification to you on the same day. Where a service complaint has been lodged through the service channel, and is supported by a case number, SARS will resolve the complaint within 21 business days after it was logged. If you are still not satisfied with the outcome, you may follow the Tax Ombud process. You will receive an SMS or email notification at various stages of the process.