How long does the Complaints process take?

When you lodge a complaint, SARS will issue an acknowledgement notification to you on the same day. Where a service complaint has been lodged through the service channel, and is supported by a case number, SARS will resolve the complaint within 21 business days after it was logged. If you are still not satisfied with […]

FAQ: Are products that do not contain nicotine liable for this tax?

Zero nicotine/ nicotine substitute vaping solutions are liable for vaping tax at the same rate as nicotine containing vaping solutions. If in doubt about your products kindly apply for a tariff determination. For more information on making application please visit the Tariff webpage by following the link: https://www.sars.gov.za/customs-and-excise/tariff/.

FAQ: Is the vaping product under TISA regulation or is it regulated by another body?

There are various industry/representing bodies/associations that role players in the vaping sector/industry can have membership of. Vaping products are not regulated by these bodies/associations but will be regulated by the Department of Health by means of the Tobacco Products and Electronic Delivery Systems Control Bill that is currently before Parliament.