FAQ: Can cancelled bonds get reinstated or does the client need to reapply?
Once a bond is cancelled a client will be required to submit a new application.
FAQ: Can I please get the RLA manual or presentation to on-board my clients?
See the RLA system presentation for guidance.
FAQ: Where can I obtain my certificate after I have registered for trade agreements?
Certificates are issued by the Customs branch. They are not electronical.
FAQ: Can I get clarity on how to apply for GSP trade agreement? Which annexures are needed?
The applicant needs to access eFiling if using Customs Trader Portal or visit the nearest Customs office (BFE) to assist with the application process via Customs Officer Portal.
FAQ: How to apply for the Registered Exporter System?
The REX is the new system of certification of origin of goods which is based on a principle of self-certification on Statement of Origin (SoO). The REX system simplifies export formalities by allowing the registered exporter to certify the preferential origin by including a specific declaration (so-called statements on origin) on the invoice or another […]
FAQ: Guidance on how to apply for SACUM UK EPA?
Client can submit application through eFiling RLA system or Branch Front End (BFE) office.
FAQ: Guidance on how to apply for Import & Export ITAC permit?
After the trader registered as an importer or exporter with Customs, they must apply with the International Trade Administration Commission (ITAC). Alternatively, traders can visit Department of Trade and Industry (DTI) website for further guidance as well as contact numbers.
FAQ: How to manage my tax types or merge my tax types?
To merge your tax products, see the Guide to the entity merge functionality on eFiling.
FAQ: How can I merge my entity profile on eFiling if I get the error message below?
If you get this error message: To be able to view your Customs code, please perform merging of your tax and Customs products to enable the selection of your Customs code. If assistance is required in this regard, please call the Contact Centre on 0800 00 7277. To merge: Option 1: For customs to attend […]
FAQ: How can I obtain my certificate on eFiling after I have on-boarded on RLA?
To obtain your approval notification and licensing certificate, client is required to access the eFiling profile, go to the dashboard and at the right corner click on inbox and all notifications will be obtainable.
