FAQ: Will my Customs profile automatically be migrated to RLA or is there anything I need to do from my side?
SARS will not do any data take-on to the RLA system, traders are required to submit application via eFilling Customs Trader Portal or submit through branch office where they will capture on eFiling on behalf of the client.
FAQ: How long does it take for approval?
For Customs registrations, we will process and finalise the application within 5 business days, where no inspection is required. Where an inspection is required, we will process and finalise the application within 21 business days.
FAQ: What is the cost of registration?
No cost.
FAQ: How long is the registration valid?
The registration validity period is indefinite. For licensing you can refer to Schedule No 8.
FAQ: Where do you send the forms?
Application forms must be sent to the nearest Customs office.
FAQ: Where are the registration and licensing forms available?
Application forms are available on this website or from any Customs office.
FAQ: Why have I been charged an Administrative Penalty?
Administrative penalties may be imposed by SARS due to non-compliance e.g. outstanding returns and/or the failure to disclose information. Please submit your outstanding returns or declaration as soon as possible. Failure to do so will result in a monthly recurring admin penalty being levied until you are compliant. The administrative non-compliance penalty for the failure […]
How long does the Complaints process take?
When you lodge a complaint, SARS will issue an acknowledgement notification to you on the same day. Where a service complaint has been lodged through the service channel, and is supported by a case number, SARS will resolve the complaint within 21 business days after it was logged. If you are still not satisfied with […]
FAQ: What are the changes on the Recognition of Transfer (ROT)?
These are the changes: Reason: Provident Fund Deemed Retirement cannot be used if the date of accrual is on or after 1 March 2023 The current validations age 55; if reason is “retirement” will be removed.
FAQ: When will Recognition of Transfer (ROT) be withdrawn?
SARS will issue final reminder to the taxpayer to submit ROT, failure to submit after 21 working days will lead SARS to treat the transfer as a withdrawal.
