Guide to Customs Trader Portal for Registration, Licensing and Accreditation

• The user captures the rail carrier code.
• The system validates the rail carrier code captured to ensure it is not linked to another active rail carrier.
• If the system cannot find the rail carrier code, the user must upload the Registration of Cargo Carrier Code document as an additional supporting document as prescribed in paragraph Uploading of Required supporting Documents.

• • The user clicks on the Next button and continues with the process prescribed in paragraph Disclosure Customs Questionnaire.
• Road carriers – The user must indicate whether he/she will be carrying:
  
  • Goods in/out of South Africa;
  • Goods not in free circulation within South Africa; and / or
  • Travellers in/out of South Africa. This option will not display if the user applies for own goods carried via road.

• • The user clicks on the Next button and continues with the process prescribed in paragraph Disclosure Customs Questionnaire.

• Sea carriers
  
  • The user clicks on Add Vessel.

• The system displays the Add Vessel capture window.
• The user captures the Vessel Name and Vessel Call sign. If:
  
  • Correct, the user clicks on Save.
  • Incorrect, the user clicks on Cancel and recaptures the required details.

• The user must indicate whether he/she will be carrying:
  
  • Goods in/out of South Africa;
  • Goods not in free circulation within South Africa; and / or
  • Travellers in/out of South Africa. This option will not display if the user applies for own goods carried via sea.

• The user must indicate if he/she has a Bureau International des Containers (BIC) code and / or a Standard Carrier Alpha Code (SCAC) by selecting the correct radio button:

• If Yes:
  
  • The user captures the BIC and / or SCAC code(s).

• The same BIC and / or SCAC code(s) may be used for multiple registered vessels linked to one (1) sea carrier.
  
  • The system validates the BIC and / or SCAC code captured to ensure it is not linked to another active sea carrier.
  • The application will be rejected if the BIC and / or SCAC code(s) is already being used by another active sea carrier.
  • If the system cannot find the BIC and / or SCAC code(s) captured, the user must upload the Registration of Cargo Carrier Code document as an additional supporting document as prescribed in paragraph Uploading of Required Supporting document(s).
  • If the user does not have a BIC and / or SCAC code(s), a code will be assigned by SARS to the sea carrier after the application has been approved.
  • The user clicks on the:
    
    • Next button; or
    • Disclosure Customs link under Menu and continue with paragraph Disclosure Customs Questionnaire below.

Terminal details

• This field must be completed by Transit Shed and Container terminal Operators required to register for the submission of cargo reports in terms of Section 8 and described in paragraph 2.1 e) of SC-CF-19.
• The user captures the two (2) digit facility code allocated by Customs as listed in SC-CF-19-A02 and clicks on Search. If not in possession of a facility code, the user is required to register his/her facility with Customs as prescribed in paragraph 2.3.18 (Transit shed) or 2.3.5 (Container Terminal) in SC-CF-19.

• The system populates the name of the Transit Shed or Container terminal operator as listed in SC-CF-19-A02.

• If incorrect, the user clicks on clear and returns to paragraph here) above.

• If correct the user must progress to the next field which is Disclosure Customs (see paragraph Disclosure Customs Questionnaire) by clicking on the:
  
  • Next button; or
  • Disclosure Customs link under Menu and continue with the process prescribed in paragraph Disclosure Customs Questionnaire below.

• The details captured by the user is automatically saved.

Depot details

• This field must be completed by clients required to:

• License as a:
  
  • Container depot; or
  • Degrouping depot.

• Register for the submission of cargo reports in terms of Section 8 and prescribed in paragraph 2.1 e) of SC-CF-19:

• • Container depot operator;
  • Degrouping depot operator; or
  • Wharf operator reporter.
• When a depot premises mentioned in paragraph License as a) above must be licensed, the user:
  • Captures the CIPC registered name in the field Depot Name; and

• Indicates if the premises or facility is already licensed for another Customs or Excise client type by selecting the correct radio button.

• In order to progress to the next field which is Limit (see paragraph here), the user clicks on the:
  
  • Next button; or
  • Limit link under Menu.

• When the user registers in terms of paragraph here) above:
  
  • The user must capture the two (2) digit facility code allocated by Customs as listed in SC-CF-19-A02 and click on Search.

• The system populates the name of the depot operator as listed in SC-CF-19-A02.

• If incorrect, the user clicks on clear and returns to paragraph here) above.

• If correct the user must continue with the process prescribed paragraph Disclosure Customs Questionnaire below by progressing to the next field which is Disclosure Customs (see paragraph Disclosure Customs Questionnaire) by clicking on the:
  
  • Next button; or
  • Disclosure Customs link.

• The depot details captured by the user is automatically saved once the user clicks on the Next button or the applicable link under Menu.

Wrecks details

• This field must be completed by persons who wish to search any abandoned wreck or search for an abandoned wreck.
• The user must provide the location of the wreck by selecting the radio button:
  
  • Yes, if known; or
  • No, if unknown.

• If Yes, the user captures the latitude and longitude (GPS coordinates) using the format +/- DDD.dddd.

• The user clicks on the Type of wreck dropdown arrow.

• The system displays the types of wrecks. Only one (1) can be selected per application and the user clicks on the type of wreck to be searched.

• The system displays the selected wreck to be searched.

• The user must indicate if he/she will be searching for a specific wreck or any wreck by clicking on the dropdown arrow and choosing between the two (2) options. Only one (1) option can be selected.

• The system displays the option selected by the user.

• The user is required to provide the date by clicking the applicable calendar icon:
  
  • When the operation will commence; and
  • When the operation will end.

• The system displays the calendar. The user selects the year, month and the date on the calendar which relates to the:
  
  • Date of commencement with operations; and
  • Date when the operations will end.

• In order to progress to the next field which is Limit (see paragraph here), the user clicks on the:
  
  • Next button; or
  • Limit link under Menu.

• The details captured by the user are automatically saved.

Limit field

• This field must be completed by users who are required to provide the standard amount of surety as prescribed in paragraph 2.3 in SC-SE-05. The field will not appear in cases where surety is not required.
• The user must capture the amount of duties and taxes separately. The amounts must be rounded to the nearest Rand amount.

• In order to progress to the next field which is Disclosure Customs, the user clicks on the:
  
  • Next button; or
  • Disclosure Customs link under Menu and continue with the process prescribed paragraph Disclosure Customs Questionnaire below.

• The details captured by the user are automatically saved.

Rebate Item (Relief Item) and Rebate Code (Relief Code)

• This field is applicable when a user applies for the licensing of a:
  
  • Customs storage warehouses (including CCA Enterprise storage warehouses); or
  • CCA Enterprise manufacturing warehouses.
• The user must describe the goods that will be stored or manufactured in the warehouse as well as the tariff heading(s) / items(s) and rebate item(s) (if applicable).
• The user is required to Add the Rebate item (Relief item) details. This field is mandatory if the user applies for the licensing of a CCA Enterprise manufacturing warehouse.

• The system displays a message to the user that no rebate item(s) have been added.

• In order to add a rebate item, the user clicks on Add Rebate item (Relief item).

• The system displays the Add Rebate (Relief Item) capture window and the user captures the applicable tariff heading or subheading that describes the goods that will be stored in the warehouse.

• After the user captured the tariff heading or subheading of the items that will be stored in the warehouse, the user clicks on Search.

• The system displays the description of the goods that will be stored in the warehouse once licensed.

• The user clicks on the Description text box and captures the tariff heading description mentioned under the applicable rebate item.

• The user clicks on the Rebate Item (Relief Item) text field and captures the rebate item.

• The user clicks on the Rebate Code (Relief code) text field and captures the applicable rebate code as mentioned in the Schedules to the Act.

• The user clicks on the Add option to save the information captured.

• The system displays the details captured on the Rebate Item (Relief Item) and Rebate Code (Relief Code) page.

• If the user wishes to view the information captured, he/she clicks on the “i” icon in order to display the rebate item, rebate code, tariff heading / subheading and the description of the goods that will be stored in warehouse.

• If the rebate item and / or code details have been incorrectly captured, the user clicks on the Delete button to recapture the information as prescribed in the paragraph In order to add a rebate item, the user clicks on Add Rebate item (Relief item) to The system displays the details captured on the Rebate Item (Relief Item) and Rebate Code (Relief Code) page. above.

• In order to add more tariff headings, subheadings, rebate items and / or rebate codes the user clicks on Add Rebate Item (Relief Item) and follows paragraph e) to m) above.
• In order to progress to the next field, the user clicks on the:
  
  • Next button; or
  • Disclosure Customs link and continue with the process prescribed paragraph Disclosure Customs Questionnaire below; or
  • CCA Number link prescribed in paragraph here below.

• The rebate item and code (relief item or code) captured by the user is automatically saved.

CCA number

• This field will only be displayed under Menu when the user (CCA Enterprise) wishes to license a premises as a:
  
  • Storage warehouse; or
  • Manufacturing warehouse that will be permanently located in a CCA situated in an SEZ.
• Once the relevant rebate item(s) and rebate code(s) has been captured by the user as prescribed in paragraph here above, the user must capture the CCA details by clicking on the.
  
  • Next button; or
  • CCA Number link under the Menu.

• The system displays the CCA Number capture window.

• The user captures the CCA number. If an inactive CCA number is captured, the system displays a
  message No Active CCA Number found for User.

• The user must indicate if the premises or facility is already licensed for another Customs or Excise client
  type by selecting the correct radio button.

• In order to progress to the next field which is Disclosure Customs (see paragraph ) Disclosure Customs Questionnaire, the user clicks on the:
  
  • Next button; or
  • Disclosure Customs link under Menu and continue with paragraph Disclosure Customs Questionnaire below.

• The CCA number captured by the user is automatically saved.

Rebate (Relief) Item, Compensating Product, By Product and Waste

• This field must be completed by users required to register as a rebate user as described in paragraph 2.3.13 in SC-CF-19.
• In order to add a Rebate (Relief) item, the user clicks on Add the Rebate (Relief) item button on the Relief item, Compensating Product, By Product, Waste page.

• The system displays the Add Rebate (Relief) item capture window.

• The user:
  
  • Captures the applicable tariff heading or subheading that describes the raw material(s) that will be used in the production or manufacturing process; and
  • Clicks on Search.

• The system displays the tariff heading / subheading and the description of the raw material(s) that will be used.

• If incorrect, the user clicks on clear and recaptures the tariff heading or subheading as prescribed in paragraph here ) above.

• If correct:
  
  • The user captures:
    
    • The description of the raw material(s) that will be used – this field is optional;
    • Rebate Item (Relief item) – this field is mandatory;
    • Rebate Code (Relief code) – this field is mandatory; and
    • Estimated Quality of raw material to be user per annum – this field is mandatory; and
  • The user clicks on:
    
    • Add if correct; or
    • Cancel if incorrect and recaptures the required information prescribed in paragraph here) above.

• The information captured is automatically saved and displayed on the Relief item, Compensating Product, By Product, Waste page.

• If any of the Rebate (Relief) item details have been incorrectly captured, the user:
  
  • Clicks on the Delete button; and
  • Recaptures the information as prescribed in paragraph here) above.

• The user clicks on the Add Compensating (Finished) Product button.

• The system displays the Add Compensating (Finished) Product capture window.
• The user:
  
  • Clicks in the tariff heading / subheading text box;
  • Captures the tariff heading of the compensating (finished) product; and
  • Clicks on Search.

• The system displays the description of the compensating (finished) product.
  
  • The user must capture the tariff heading and/or subheading of the compensating (finished) product as specified in Schedule 1 Part 1.

• If the tariff heading or subheading of the compensating (finished) product has been incorrectly captured, the user:
  
  • Clicks on clear; and
  • Recaptures the tariff heading or subheading of the compensating (finished) product as prescribed in paragraph here) above.

• If the tariff heading or subheading of the compensating (finished) product is correct:
  
  • The user captures:
    
    • The description of the compensating (finished) product – this field is optional;
    • The Trade / Registered Name of Compensating Product – this field is mandatory; and
    • The expected yield of the final product obtained from the raw or rebated material used (per volume or number) – this field is mandatory; and
  • The user clicks on:
    
    • Add if correct, or
    • Cancel if incorrect and recaptures the required information as prescribed in paragraph here) above.

• The compensating (finished) product information captured is automatically saved and displayed on the Relief item, Compensating Product, By Product, Waste page.

• If the compensating (finished) product details are incorrect, the user:
  
  • Clicks on the Delete button; and
  • Recaptures the mandatory information as prescribed in paragraph here) above.

• If the compensating (finished) product details are correct, the user clicks on the Add By Product button.

• The system displays the Add By Product capture window. The user:
  
  • Clicks in the tariff heading or subheading text box;
  • Captures the tariff heading of the by product; and
  • Clicks on Search.

• The system displays the description of the by product.
  
  • The user must capture the tariff heading and/or subheading of the by product as specified in Schedule 1 Part 1.

• If the tariff heading or subheading of the by product has been incorrectly captured, the user:
  
  • Clicks on clear; and
  • Recaptures the tariff heading or subheading as prescribed in paragraph here)

• If the tariff heading or subheading of the by product is correct:
  
  • The user captures:
    
    • The description of the by product – this field is optional;
    • The trade or registered name of the by product – this field is mandatory;
    • The waste generated – this field is optional; and
    • The expected yield of the final product from the raw or rebated material used (per volume or number) – this field is mandatory; and
  • The user clicks on:
    • • Add if correct; or
      • Cancel if incorrect and recaptures the required information as prescribed in paragraph here)

• The information captured is automatically saved and displayed on the Relief item, Compensating Product, By Product, Waste page.

• If the by-product details are incorrect, the user:
  
  • Clicks on the Delete button; and
  • Recaptures the by product’s information as prescribed in paragraph capture the tariff heading of the by product ,and

• If the user must:

• • Add another rebate item, the user clicks on the Add Relief (Rebate) Item and continues with the process prescribed in paragraph here) above; or
  • Progress to the next field which is Limit (see paragraph here below) by clicking on the:
    
    • Next button; or
    • Limit link under Menu and continues with paragraph here above.

• The details captured by the user are automatically saved.

  SEZ CCA Importer details

• This field is completed by users to whom Special Economic Zone (SEZ) operators’ permits have been issued by the Department of Trade and Industry.
• The user captures:
  
  • The SEZ operator’s permit number; and
  • Name or the description of the Customs Control Areas (CCAs) located within the SEZ from where CCA enterprises will be conducting their business.

• The system populates the rebate item 498.02, tariff heading and rebate code from Schedule 4.

• The user clicks on the:
  
  • Disclosure Customs link under Menu; or
  • Next button and continues with the process prescribed in paragraph Disclosure Customs Questionnaire

Accreditation

Selection of the client type Authorised Economic Operator

A user logs in on eFiling as prescribed in paragraph login to eFiling and change portfolio type and taxpayer details on eFiling.To submit an application for Accreditation he/she must click on New Application under the RLA Registration menu.

• The system displays the Applicant client type screen and the user:
  
  • Clicks on the dropdown arrow next to the category Accreditation; or
  • Captures Authorised Economic Operator in the search field.

Contact and Physical address/location

• The system displays the Authorised Economic Operator (AEO) electronic application form.
• The user:
  
  • Captures the client’s:
    
    • Contact details as described in paragraph here; and
    • Physical address/Location as described in paragraph here; and

• • Clicks on the:
    
    • Next button to progress to the next field which is Customs and Excise Codes; or
    • Customs and Excise Codes link under Menu.

Customs and Excise code(s)

• The system displays all the active Customs and Excise client code(s) of the applicant.
• The user:
  
  • Ticks the tick box(es) next to each Customs and Excise code(s) to confirm that the codes belong to the applicant; and
  • Clicks on the:
    
    • Next button to progress to the next field which is Level for AEO Status; or
    • AEO Status link under Menu.

AEO Status Level

• The system displays the AEO status Level dropdown box:
• The user clicks on the dropdown arrow.
• The system displays the two (2) levels of accreditation as prescribed in SC-CF-07:
  
  • Level 1 AEO Compliance; and
  • Level 2 AEO Security.
• The user:
  
  • Selects the level of accreditation status being applied for. Only one (1) can be selected.
  • Clicks on the:
    
    • Next button to progress to the next field which is Mutual Recognition Consent and Co-ordinated Events; or
    • Mutual Recognition Concept and Co-ordinated Events link under Menu

Mutal Recognition and co-ordinated event

• The system displays the mutual recognition consent and co-ordinated events page.
• The user must:
  
  • Indicate whether the applicant gives his/her consent that his/her information may be shared with officers or officials of other Customs authorities or government agencies for:
    
    • Mutual recognition; and
    • Co-ordinated interventions undertaken or required to mitigate compliance risks in respect of the applicant’s goods.
  • Selecting the radio button:
    
    • Yes, if consent is given; or
    • No, if consent is not given.

• The user clicks on the:
  
  • Next button to progress to the next field which is AEO Assessment Results; or
  • AEO Assessment Results link under Menu.

AEO Assessment Results

• The system automatically retrieves sufficient knowledge results of employees that are linked to the applicant and who have completed the assessment through eFiling as prescribed in SC-CF-37.
• If multiple results are displayed in the AEO results table the user must deselect the person(s) no longer responsible for administering the accredited clients requirements.

• If no data exists in the AEO Assessment System (SC-CF-37) for the applicant:
  
  • The system displays a message that no results were found and if:
    
    • No AEO assessment test has been taken the user must select the AEO assessment not taken tick box.

• The nominated person(s) does have a valid accreditation competency assessment certificate the user must:
  
  • Click on the Add Results button [only a maximum of ten (10) can be added].

• • Capture the details of the person(s) that administers the applicant’s accredited client requirements namely: Name, Surname, Identity (ID) or passport number, Assessment results, the date of assessment and the validity date.

• The captured information is:
  
  • Incorrect, the user clicks on Cancel and recaptures the required information; or
  • Correct, the user clicks on Save to save the captured information.

• The system displays the AEO assessment details captured and the user:
  
  • Is able to edit or delete any AEO assessment results captured by selecting the Edit or Delete icon.
  • Clicks on the:
    
    • Next button to progress to the next field which is the Accreditation Self-Assessment; or
    • Accreditation Self-Assessment link under Menu

Accreditation Self-Assessment

• The system displays the Accreditation Self-Assessment mandatory questionnaire.
• The user must answer all the questions listed by selecting either Yes or No. The questionnaire is divided into three (3) sections:

• • Record of compliance;
  • Computer system and operational procedures and processes – if the applicant does maintain internal accounting, record keeping and operational system procedures and processes the user must supply the name of the computer system(s) used up to a maximum of ten (10) systems; and
  • Financial resources.

• The user clicks on the:
  
  • Next button to progress to the next field which is the AEO General Questions; or
  • AEO General Questions link under Menu.

AEO General Questions

• The system displays the AEO General Questions.
• The user must answer only the questions that relate to the AEO level applied for by selecting either Yes, No or N/A (not applicable) as prescribed in SC-CF-07.
• The user clicks on the:
  
  • Next button to progress to the next field which is the Disclosure Customs page; or
  • Disclosure Customs link under the Menu.

• The system displays the Disclosure Customs page and the user continues with the process prescribed in paragraph Disclosure Customs Questionnaire below.

Manage – Amend, Withdraw or Review

• The requirements in terms of the amendment of existing information, the cancelation of existing clients or renewal of client’s licences are described in SC-CF-19.
• Under the field Manage a user can:
  
  • Amend:
    
    • Product details as prescribed in paragraph here above; or
    • Existing RLA client details as prescribed in paragraph contact details  or Physical Address /Location above.
    • The mutual recognition and co-ordinated event consent status provided at the time of application as indicated in paragraph Mutal Recognition and co-ordinated event above.
  • Withdraw or cancel:
    
    • Any registered or licensed RLA client. The client’s AEO accreditation status will automatically be withdrawn or cancelled.
    • His/her product only once all the client types registered or licensed have been withdrawn or cancelled.
  • Renew his/her licence as prescribed in Schedule 8.
• The amendment of the client product level details
  
  • In order to amend the client’s product details the user clicks on the product details under Products on the RLA dashboard after he/she logged in to eFiling as prescribed in paragraph Log in to eFiling to change Portfolio type and taxpayer details on eFiling

• The system displays the client’s Product level page (see paragraph here).

• The user clicks on the Manage link under Menu.

• The system displays the Manage page and the user clicks on the dropdown arrow.

• The system displays the dropdown list of actions. The action withdraw or renew will not display as only amend is applicable.  A client’s Product will automatically be withdrawn by the system when the client’s last active client type has been withdrawn.

• After selecting the applicable action from the dropdown list the user clicks on the Select Reason(s) dropdown arrow.

• The system displays a dropdown list of the reason(s) for amendment.

• If the reason for amendment is not listed in the dropdown box:
  
  • The user selects the box Other.

• The system populates the reason Other and the user captures his/her reason for amendment.

• The system activates the Amend button and the user continues with the process prescribed in paragraph The user clicks on the amend button )

• If the reason for amendment is listed in the dropdown box:
  
  • The user selects the box next to the reason(s) for amendment.

• The system populates the selected reason(s) for amendment under Selected Reason(s).

• The user clicks on the amend button.

• The system displays the Product Level page and the user clicks on the applicable field to be amended.

• The system displays the existing details captured. The user clicks on the Change option and follows the process prescribed in paragraph here in order to capture the amended details.

• The user clicks on the Conclude button.

• The system displays the Summary page, displaying the amended changes in green and the previously captured details in red.

• In order to progress to the next field after viewing the amendments or changes, the user clicks on:
  
  • The Required Documents (see paragraph Uploading of Required Supporting document(s)) link under Menu; or
  • The Next button.

• The user continues with the processes prescribed in paragraph uploading of Required Supporting document(s) and Declaration below.

The amendment of the client level details

• The user clicks on the applicable client type under Registered Client Types on the RLA dashboard after he/she logged in to eFiling as prescribed in paragraph Log in to eFiling to change Portfolio type and taxpayer details on eFiling

• The system displays the Client Type Level page (see paragraph here).

• The user clicks on the Manage link under Menu.

• This system displays the Manage page and the user clicks on the dropdown arrow.

• This system displays the available actions for this registraiton and the user clicks on the Amend action.

• The system displays:
  
  • The action Amend under the Available action for this registration field;
  • A message to the user to select a reason for this amendment; and
  • The Selected Reason(s) dropdown arrow.

• The user clicks on the Select Reason(s) dropdown arrow and the system displays a list of the reason(s) for amendment.

• The user:
  
  • Selects the applicable box(es) [more than one (1) reason may be selected]; and
  • Clicks on the Amend button.

• The system displays the reason(s) for amendment selected by the user under Selected Reason(s) field.

• If the user selected the incorrect reason(s) for amendment he/she:
  
  • Clicks on the Select reason(s) dropdown arrow;
  • Unselects the incorrect reason(s) for amendment box(es); and
  • Reselects the correct reason as described in paragraph here)
• If the user selected the correct reason(s) for amendment he/she clicks on the Amend button.

• The system displays the Client Type Level page.

• The user clicks on the applicable link under Menu, changes or adds the required details as prescribed in paragraph here above and if:
  
  • Not in agreement with the amendment(s) the user continues with the process prescribed in paragraph Discarding of  Application; or
  • In agreement with the amendment(s) the user continues with the process prescribed in paragraph Disclosure Customs Questionnaire
• After the user completed the Disclosure Customs questionnaire prescribed in paragraph Disclosure Customs Questionnaire below the system displays the Summary field page indicating the changes or amendments on the page:
  • • Green indicates the amended details captured by the user; and
    • Red indicates the original details captured by the user at the time of application.

• After viewing the amendments or changes, the user must progress to the next field which is Required Documents 
  
  • Next button; or
  • Required Documents link under Menu and continue with paragraph Uploading of Required Supporting document(s) below.

• Withdrawal of existing RLA client
  
  • An applicant will only be able to withdraw an active client type listed under Registered Client Types.
  • The applicant must log in to eFiling as prescribed in paragraph Login to eFiling to change portfolio type and taxpayer details on eFiling
  • The user clicks on the client type to be withdrawn under Registered Client type on the RLA dashboard.

• The system displays the Client Type Level page.

• The user clicks on the Manage link under Menu and the system displays the Manage page.

• The user clicks on the Available actions for this registration dropdown arrow.

• The system displays a dropdown box with the available actions for this registraiton and the user clicks on the Withdraw action.

• The system:
  
  • Populates the action Withdraw under the Available action for this registration field;
  • Displays:
    
    • A message to the user to select a reason for the withdrawal request; and
    • The Selected Reason(s) dropdown arrow.

• The user clicks on the Select Reason(s) dropdown arrow.

• The system displays a dropdown box with the reason(s) for withdrawal.

• If the reason for withdrawal is not listed in the dropdown box:
  
  • The user selects Other.

• The system displays the reason for withdrawal Other under Selected Reason(s) and the user captures his/her reason for withdrawal in the free text field.

• The system activates the Withdraw button and the user continues with the process prescribed in paragraph here

• If the reason for withdrawal is listed in the dropdown box:
  
  • The user selects the box(es) next to the reason(s) for withdrawal.

• The system displays the selected reason for withdrawal under Selected Reason(s) and the user clicks on the Withdraw button.

• • The user continues with the processes prescribed in paragraph Disclosure Customs Questionnaire to Declaration.
  • Upon submission of the withdrawal request, the client’s registration or license status is immediately changed to pending withdrawal to prevent the client from processing any new transactions.
• Renewal of existing RLA client’s licence:
  
  • After he/she logged in to eFiling as prescribed in paragraph Login to eFiling to change portfolio type taxpayer details on eFiling above, the system displays the following warning messages if the client’s licence(s) is:
    
    • Due for renewal (orange) – this message is displayed thirty (30) calendar day’s before the client’s licence expires; or
    • Overdue for renewal (red) – this message is displayed when the client failed to renew his/her licence before his/her licence expired.  If the client fails to submit his/her renewal application within the validity period the system will change the client’s status from Active to suspended.

• The user clicks on the client type under Registered Client Types.

• The system displays the Client Type Level page and the user clicks on the Manage link under Menu.

• The system displays the Manage page and the user clicks on the dropdown arrow.

• The system displays the available actions for this registration dropdown list and the user clicks on Renew.

• The system:
  
  • Displays the action Renew selected by the user under the Available action for this registration field; and
  • Asks whether an amendment is required.

• If an amendment is required:
  
  • The user selects the radio button Yes.
  • The system displays the Select Reason(s) for amendment dropdown arrow.

• The user continues with the processes as prescribed in paragraph here  to The system displays the reason(s) for amendment selected by the user under Selected Reason(s) field. above in order to select the applicable reason(s) for amendment.

• The user clicks on the Renew button.

The system displays the Client Type Level page. The user continues with the processes prescribed in paragraph The system displays the reason(s) for amendment selected by the user under selected Reasons(s)field to paragraph here

• If no amendment is required:
  
  • The user:
    
    • Selects the radio button No; and
    • Clicks on the Renew button.

• The system displays the Disclosure Customs page and the user continues with the process prescribed in paragraph Disclosure Customs Questionnaire

Discarding of Application

• A user can at any time during the capturing process of his/her application click on the Discard button.

• The system displays a message that the user is about to discard the application and that all the information captured will be lost.

• The user can:
  
  • Continue the current application by clicking on the Cancel button; or

• Discard the current application by clicking on Discard button and the system returns to the user’s RLA Dashboard, see paragraph here above.

Disclosure Customs Questionnaire

• The user must answer all the questions [prescribed in paragraph 2.9 a) of SC-CF-19] listed under Disclosure Customs by selecting either Yes or No.
• If any of the questions do not pertain to the applicant, the user must select No.
• If any of the answers to the question(s) is Yes. The user must furnish a motivation on a separate page that contains all the details.  This motivation must then be uploaded at the end of the RLA application process, with all the other required (supporting) documents, see paragraph Uploading of Required Supporting document(s).

• Once all the questions have been answered, the user clicks the Conclude button. The system validates all the details captured under each field.
• The system will after all the details captured has been verified, indicate next to each field whether the details captured is correct or incorrect.
  
  • If incorrect:
    
    • The system displays an error message.
    • The system displays an “” next to the field incorrect in red; and
  • If correct, the system displays a ““ in green next to each field.

Uploading Of Required Supporting Document(s)

• Once the system has concluded that all the details captured is valid and correct, the system displays the list of required (supporting) document that must be uploaded.
• All required documents to be uploaded must be in PDF format and certified as a copy of the original, if so required in terms of the Rules to the Act. The required documents must be uploaded within seven (7) calendar days.  Failure to upload the required documents within seven (7) calendar days will result in the application being removed automatically and a new application must be submitted.
• The user clicks on the dropdown arrow under each required document to be provided.

• The system displays a message to attach the document(s) for this application. The user clicks on the Select Files button.

• The Choose File to Upload screen will pop up.

• The user selects the required document(s) to be uploaded and clicks the Open The document(s) will then be attached to the user’s application.

• The required document(s) is then uploaded to the application case. The same processes mentioned in the above paragraph The user clicks on the dropdown arrow under each required document to be provided.  to The user selects the requried document(s) to be uploaded and clicks the Open button.  The document(s) will then be attached to the user’s application  must be followed until all the required (supporting) document(s) have been successfully uploaded to the RLA or AEO application case.

Declaration

• This field is mandatory the user must once all the required (supporting) document(s) has been successfully uploaded:
  
  • Select the declaration box; and
  • Click on the Submit button to submit his/her RLA or AEO application to Customs for processing.

• The system displays:
  
  • A message that his/her application have been submitted successfully;
  • The application’s reference number; and
  • Case number.

• The user clicks on the Ok button to close his/her application case.

• The system:
  
  • Forwards an acknowledgement of submission notification to the user via SMS or email. The notification includes the application case number; and
  • Returns to the RLA Dashboard and displays:
    
    • The case under Application; and
    • Case status e.g. in Progress.

• The user will be able to register / license another client type provided the first application has been finalised.  If the first application has been approved, the system will display the client type registered or licensed under Registered Client Types and Customs Product level details.

Inbox on the RLA Dashboard

Viewing of notification issued

• Various notifications are sent to clients via email to inform them that there is new correspondence available in relation to applications that have been submitted. These notifications are visible in the Inbox on the client’s RLA dashboard.
• Once the user has successfully logged in onto the client’s RLA Dashboard via eFiling, the user clicks on the Inbox link in the top Menu to navigate to the Inbox.  The number that is displayed in red next to the Inbox link on the user’s RLA dashboard indicates the number of unread messages.

• The system displays the RLA Inbox.
• When clicking on a specific notification, the subject and notes for the notification is displayed as well as a:
  
  • Link to view the attached PDF letter; or
  • Hyperlink to the appropriate page for example in the case where the user is requested to upload supporting documents.

• In order to view, save or print an attachment:
  
  • The user clicks on the attachment icon.
  • The system asks if you want to Open or Save the attachment.
  • The user clicks on the:
    
    • Open button to view or print the attachment: or
    • Save button to save the attachment to his/her computer.

Archiving of Notification

• After the user has viewed, printed or saved the attached notification:
  
  • The user clicks on the Archive Notification icon;
  • The system:
    
    • Moves the notification from the All Notifications folder to the Archived Notifications folder; and
    • Updates the number of unread messages displayed in red next to the Inbox link.

• The system displays a message that the notification has been successfully archived.

Mark notification as read or unread

• The user can also move notifications from the Read Notifications folder to the Unread Notifications folder by clicking on the Read/Unread icon.

• The system indicates that the message is marked as read.

• The system moves the message from the All Notifications folder to the Read Notifications folder.

Definitions, acronyms and abbreviations

The definitions, acronyms and abbreviations can be accessed here – Glossary webpage

Legal disclaimer: In the event of conflict or inconsistency between this webpage and the PDF version of the guide, the latter shall prevail.