9 July 2021 – The SARS Lwazi ChatBot is an interactive self-service platform available via the eFiling web or the MobiApp. Taxpayers can ask Lwazi tax related questions using the convenience of their smart phone, tablet or computer.
To improve customer experience and enable effective service offerings, Lwazi has been enhanced to provide additional self-service options. The self-service options enables users to query and request specific services that they would have otherwise received via other SARS service channels such as the Contact Centre or the Branch Office. The Lwazi ChatBot will now present to the user services in a structured menu option and additionally a call back request can be made to SARS. These service options can be accessed on eFiling web and MobiApp. For more information, see the updated Guide to the SARS MobiApp.