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Issues on the Customs Processing Platform

Issues on the Customs Processing Platform

23 June 2023 – We are currently experiencing technical issues on the Customs Processing Platform where submitted transactions may not get responses (CUSRES messages), however arrival and exit management functions are available at land border posts for all released declarations and manifests.

Traders are requested not to resubmit declarations which are awaiting responses, especially large declarations because this impacts on processing. We further request your assistance in processing large declarations after business hours.

Our teams are working around the clock to bring the Customs Processing Platform back to the robustness that renders responses within seconds.

We apologise  for the inconvenience and request your patience and co-operation in bringing back service to optimal levels.

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