9 May 2022 – We have a new Service Charter with effect from 1 April 2022. The reviewed Service Charter is an outcome of several engagements. We have received external inputs and used audit observations and systemic issues as raised by the Office of Tax Ombud. The SARS Commissioner has introduced the new organisational language, Vision 2024 and Nine Strategic Objectives which SARS’s work should align to. In the revisit on the Compliance Theory & Model and the Leadership Model, SARS had to revisit how it commit on service levels in a practical manner. The Service Charter as a tool of commitment, should help SARS on clarity and certainty in making it easy to connect all SARS employees and operations in the value chain to deliver outcomes in line with Service Obsession. For the detail and what has changed, visit the Service Charter webpage or click here for the detailed Service Charter document.
