What’s new?
21 September 2026 – Unmerging of eFiling Profiles now possible
The “unmerge” function was introduced in April 2024 but you had to request it via the Contact Centre or a Branch.
We are now ready to introduce the “unmerge” function on eFiling. This function will allow taxpayers, registered representatives, and registered tax practitioners to request an unmerge of incorrectly merged cases via eFiling.
The unmerge option can be used only if cases have been previously merged or auto merged. The taxpayer can view the current entity record with all associated tax products linked to the entity and all previously merged requests performed.
The go-green principle will apply, and relevant stakeholders will be informed via a rejection or approval letter.
For more information see the Guide to Unmerge Entity Records.
Important reminder: Please review your registered particulars as soon as possible. Following the profile correction, some information may have reverted to a previous state and may require updating to keep SARS records remain accurate and current.
You have received this notification from SARS to confirm the Unmerge requested has been processed due to a previous incorrect merged profile.
An unmerge is a process used by SARS relevant to all entities such as Individuals, Companies, Trusts and Other entities to reverse a previously merged taxpayer or entity profile, where it has been determined that the merge should be undone.
The unmerge restores the data/entity profiles affected records to the state the data/entity profiles were in before the merge took place.
An unmerge may be performed when SARS identifies that profiles were merged incorrectly.
If the unmerge was requested, SARS conducted the necessary verification before processing the correction.
Following an unmerge, some information may have reverted to the details that existed before the original merge.
This may include:
- Contact details
- Physical address
- Postal address
- Banking details
- Representative details
- ID/CO/TR registration number
- eFiling application access if a Recorded Representative is on record
- Other registered particulars
eFiling access for a Recorded Representative
It should be noted that if the Recorded Representative that was on record at SARS during the time of the merge, was amended to a different Recorded Representative after the merge, the current Recorded Representative will lose its access rights as a Recorded Representative and will have to reconfirm its capacity as a Recorded Representative at a local SARS branch.
This means that the current Recorded Representative will not have access to its eFiling profile on the tax products that is associated with the merge/s previously performed.
If the Recorded Representative remained unchanged during the merge processed and after the merge was processed, the access to the eFiling profile will remain unchanged.
No. The unmerge process does not create a new registration or a change in the current registered taxpayer reference number. It restores the taxpayer or entity records to their previous state within the SARS systems.
If you are uncertain about your taxpayer reference details, please log into eFiling or contact SARS to verify your information.
You should review all your registered particulars to confirm that they are correct and up to date.
If any information is incorrect, please update it through the appropriate SARS registration amendment process or at your local SARS branch.
Individuals
- Log into SARS eFiling.
- Complete a Registration, Amendments and Verification (RAV01) request.
Companies, Trusts, and Other Entities
- The Registered Representative should complete the applicable Registered Details Amendment (RLA) process through eFiling or the relevant SARS channel.
You should update your banking details as soon as possible through the prescribed SARS process.
Taxpayers can update their banking details through the following SARS channels:
- SARS eFiling
- SARS MobiApp
- SARS Online Query System (SOQS) (where applicable for certain requests)
- A SARS Service Centre appointment, if additional verification is required
Keeping your banking details up to date helps prevent delays in future refunds or other transactions.
No. The unmerge process is intended to correct profile information and taxpayer records.
If SARS requires any action regarding previously submitted tax returns, you will be contacted separately.
You may be required to provide supporting documents when updating your registration details, depending on the type of information being amended.
SARS will advise you if supporting documentation is required.
Yes. You should review the affected taxpayer or entity details and ensure that all registration information remains current and accurate following the unmerge.
Where necessary, submit amendments through the applicable SARS registration channels.
In certain instances, you will need to reconfirm your capacity as a Recorded Representative on record at the SARS branch.
The easiest way is to review your registered particulars on eFiling and compare them against your current information.
If any details are incorrect or outdated, update them as soon as possible.
You will not have access to entities profiles.
Yes. If you require further information about the profile correction, you may contact SARS through normal service channels or visit a SARS branch by appointment.
Failure to keep your registered particulars up to date may result in:
- Delays in SARS processing
- Difficulties with verification and authentication
- Delays in refunds or correspondence
- Challenges when accessing SARS services
For this reason, SARS encourages taxpayers to review their details promptly following receipt of this notification.
You can find assistance through:
- SARS eFiling
- The SARS Contact Centre (0800 00 7277)
- A SARS branch (by appointment)
- Your registered tax practitioner
