Large Business and International (LBI)

Introduction

The Large Business & International Segment (LB&I) offers specialised services for specific industries: Financial Services; Mining; Manufacturing; Construction; General Sector; Telecommunications; Primary (including State-Owned Entities); and Retail.

For each of these sectors, LB&I has a dedicated multi-disciplinary team consisting of a Sector Lead and Relationship Manager. These individuals are supported by Operations Managers, Consultants, and Service Agents. LB&I also employs an expert debt and accounts-management team, which resolves queries and attends to all compliance and service needs.

The Sector Area Lead is responsible for the end-to-end functions in each sector. The Sector Area Lead reports to the Business Area Head of LB&I Operations, under the Director of LB&I.

Each sector has dedicated taxpayer Relationship Managers who are the taxpayer’s main point of contact. By contrast, Sector Leads are responsible and accountable for the sector’s operations and are the taxpayer’s second point of contact for escalated matters.

What counts as a Large Business?

These taxpayers can be classified as Large Businesses:

Groups or companies with turnover exceeding R1 billion.
Groups or companies listed on a stock exchange.
Multinational enterprises (including e-commerce or foreign electronic service providers).
Financial-services groups or companies with turnover exceeding R500 million.
Mining groups/companies with turnover exceeding R500 million.

What the Relationship Manager does

The Relationship Manager helps taxpayers to comply with their statutory obligations easily and promptly. LB&I Relationship Managers:

Obtain a deep understanding of the taxpayer’s business, economic drivers, and the risk factors affecting compliance.
Keep taxpayers abreast of any system/process developments and their effects.
Plan the logistics of all interactions with taxpayers.
Educate taxpayers about SARS’s modernisation programmes.
Facilitates training on eFiling/e@syFile and other SARS systems so that taxpayers get the most out of them.
Give taxpayers and traders timely and accessible guidance on their tax and customs obligations.
Ensure that taxpayers experience differentiated service based on individual, group, or segment characteristics. Relationship Managers understand the client’s preferences and compliance behaviour to make compliance easy.
Resolve all taxpayer service queries.

See the contact details here in case you need to contact the LB&I.

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Last Updated:

19/08/2026
12:47