FAQ: Can a non-local trader use eFiling to register themselves for importer or exporter?
Foreign principals are requested to visit their nearest Customs branch to be assisted with Onboarding and provide the necessary supporting documents related to their client type as per the DA185 application form.
FAQ: When I migrate to RLA do I lose my old Customs Code, and will I be issued with a new Customs Code?
When traders migrate to RLA, Customs will retain your old code, it is important to follow the migration steps properly to avoid duplication of Customs code. Once on the migration step an existing trader need to be able to see their customs code as per below example: Existing Trader – select the displayed Customs Code. […]
FAQ: Will my Customs profile automatically be migrated to RLA or is there anything I need to do from my side?
SARS will not do any data take-on to the RLA system, traders are required to submit application via eFilling Customs Trader Portal or submit through branch office where they will capture on eFiling on behalf of the client.
FAQ: How long does it take for approval?
For Customs registrations, we will process and finalise the application within 5 business days, where no inspection is required. Where an inspection is required, we will process and finalise the application within 21 business days.
FAQ: What is the cost of registration?
No cost.
FAQ: How long is the registration valid?
The registration validity period is indefinite. For licensing you can refer to Schedule No 8.
FAQ: Where do you send the forms?
Application forms must be sent to the nearest Customs office.
FAQ: Where are the registration and licensing forms available?
Application forms are available on this website or from any Customs office.
FAQ: Why have I been charged an Administrative Penalty?
Administrative penalties may be imposed by SARS due to non-compliance e.g. outstanding returns and/or the failure to disclose information. Please submit your outstanding returns or declaration as soon as possible. Failure to do so will result in a monthly recurring admin penalty being levied until you are compliant. The administrative non-compliance penalty for the failure […]
How long does the Complaints process take?
When you lodge a complaint, SARS will issue an acknowledgement notification to you on the same day. Where a service complaint has been lodged through the service channel, and is supported by a case number, SARS will resolve the complaint within 21 business days after it was logged. If you are still not satisfied with […]
