FAQ: What should I do if my ID number has changed?
SARS doesn’t allow changes to the ID number on eFiling. Go to your nearest SARS branch to change the ID number on SARS system.
FAQ: What should I do if my details on the SARS system are no longer relevant?
You need to first submit the revised information to SARS and have it verified if necessary by going into the SARS branch or updating the changed details on the RAV01 on eFiling. Top Tip: Remember to ask your Controlling Body to resubmit your information to SARS with the correct information.
FAQ: How do I activate my registration as a tax practitioner?
Complete the details on the practitioner section of the RAV01 by providing SARS with the controlling body you belong to. Your Controlling Body must also send your information to SARS. Top Tip: All information sent to SARS by the Controlling Body must match the information 100%.
FAQ: Should I be registered on a “Tax Practitioner” profile or on an “Organisation” profile?
It’s simple really as you’re a registered practitioner you should register on a “Tax Practitioner” profile.
FAQ: Why is the Penalty Statement of Account for Income Tax not available on the eFiling?
A search can be done by selecting SARS Correspondence in the left handside menu. Then select Search Admin Penalties to find the notices that has been issued. Top Tip: Should this not be available, make sure the IT Admin Penalty option was activated under Tax Types. To activate the IT Admin Penalty option select: Home User Tax Types […]
FAQ: What does “manual intervention” mean when submitting my Income Tax Return (ITR12)?
Manual intervention means that human intervention is needed to finalise your assessment. The system can’t finalise the assessment automatically.
FAQ: How does a user manage eFiling Right Groups?
The eFiling user has the ability to create groups and to give users different rights within the group depending on what the users are required to do.
FAQ: What must I do if my IRP5/IT3(a) information is not on my Income Tax Return (ITR12)?
The ITR12 has been generated and contains the latest information SARS has on record. Click OK. Click Refresh Data to make sure your ITR12 contains the most up-to-date data, supplied to SARS by your employer/pension fund. Alternatively you can complete the applicable sections of the return, which may delay the processing of your ITR12 and require you […]
FAQ: Will you have to go through the SARS verification process when you call the SARS Contact Centre?
Yes, you will still go through the Integrated Voice Response (IVR) verification and authentication process.
FAQ: Why am I not able to change my identity number/passport number/passport country and passport issue date on my ITR12?
SARS checks your Date Of Birth, ID number and Passport number with the Department of Home Affairs (DOHA), who are the official register of all Identification information. Consequently SARS won’t allow changes to this DOHA information on the return. Therefore if any of these details are incorrect, the taxpayer needs to visit a SARS branch with […]
