8 July 2024 – Taxpayers can now use WhatsApp to interact with SARS for tax advice and specific personal income tax queries.
To initiate an interaction, taxpayers should simply text a greeting i.e., “Hi or Hello”. SARS will respond with a description of the service offerings and a service request menu.
To engage SARS via WhatsApp:
- From your mobile phone: save the SARS WhatsApp number, 0800 11 7277, in your contact list;
- From your desktop: Click here to launch the SARS WhatsApp desktop version and follow the prompts.
You can do the following via WhatsApp:
- Request your Tax Reference Number;
- Request your Statement of Account;
- Request your Return Refund Status;
- Request your Audit Status; and
- Request your Notice of Assessment.
To authenticate you successfully, you will need to WhatsApp us from your mobile device number registered on the SARS systems.
For more information, see the Mobile Services webpage and the Guide to SARS Mobile Tax Services.
