Struggling to Get Your One-Time-Pin (OTP)?

You can update your Security Contact Details directly on the eFiling on the SARS website without visiting a branch or calling the call centre. SARS uses facial biometric authentication to verify your identity and securely update your profile. This is part of SARS’s commitment to modernising services and making tax compliance easier for everyone.

How Does It Work?

• Visit the SARS website and navigate to the eFiling log-in link.
• Select “Update Contact Details”.
• Use your device’s camera for biometric verification when prompted.
• Follow the instructions to capture your face:
  • Keep your camera at eye level, held upright, and not tilted.
  • Use a clear background with good lighting.
  • Remove headgear and glasses.
  • Keep your head fully visible.
  • Avoid shaking or moving your device during the process.

How to Capture Your Face Correctly?

• Confirm you have turned up your device’s brightness by checking the box provided.
• Allow camera access when prompted by your browser or device.
• Adjust your position so that your face fits within the on-screen frame.
• Follow all other guidance shown on the screen until the process is complete. You will be asked to perform a specific action such as smiling for the camera.

Once the picture has been successfully captured, you will be notified of the authentication results. You will be asked to enter your security contact details and choose your preferred communication channel, either email or cell phone.

Finally, you will receive an OTP on your chosen communication method, allowing you to continue with transactions on your eFiling profile. Do not wait until the last minute to file your returns!