Customs Single Window Solution

What is Single Window?

As part of the Customs Modernisation Programme, the Single Window initiative will extend the SARS automated inspection and case management workflow to Other Government Agencies (OGAs). Single Window is a platform that enables a trader to engage with all applicable government agencies or departments at once and with fewer or without duplications. The introduction of the Single Window electronic inspection process, which includes the sharing of supporting documents electronically with onboarded OGAs, ‘in place’ of the existing ‘Detain for OGA or status 4’ manual process.

When will it be implemented?

The pilot started in 2023 and is still in process.

How will it work?

It will allow parties involved in international trade to lodge standardised information and documents on a single-entry point to fulfil all import, export, and transit-related regulatory requirements. Traders must classify/label documents when uploading it on E@syScan so that only the OGA required documents can be shared. In cases where the documents are not classified or ‘other’ is selected, all uploaded documents will be shared with the respective OGA.  

Benefits of Single Window

  • Reduce the administrative burden on traders
  • Enhance customs and border security
  • Improve overall efficiency on international trade

Illustration to show the positioning of the Single Window solution:

Kindly note that the phase implemented in September 2023 only includes the inspection workflow functionality, the rest will be phased in gradually.

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Related Documents

SAD 500 Customs Declaration Form – External Form

SAD 502 – Customs Declaration Form (TRANSIT CONTROL AND TRANSPORT FOR EXAMINATION) – External Form


SC-CF-19 – Registration Licensing and Accreditation – External Policy

SC-CF-19-A01 – Documentary Requirements – External Annexure

SC-CF-19-A02 – Facilities Code List – External Annexure

SC-CF-19-A03 – Exemption from Ad Valorem Excise Licence and Payment – External Annexure

SC-CF-19-A04 – Joint Ad Valorem Excise Licence – External Annexure

SC-CF-26 – Application to Submit Cargo Reports – External Manual

SC-CF-30 – Invoice Requirements for Customs – External Policy

SC-CF-36 – Use of DA 490 and DA 494 – External Policy

SC-CF-55 – Clearance Declaration – External Policy

SC-CF-55-A01 – Completion of Goods Declarations – External Annexure

SC-CF-55-A02 – Alphabetic District Office Codes – External Annexure

SC-CF-55-A03 – CPC Combination Matrix – External Annexure

SC-CF-55-A04 – Procedure Measure Matrix – External Annexure

SC-CF-55-A05 – Country and Currency Codes – External Annex

SC-CF-55-A06 – Supplementary Unit Codes – External Annexure

SC-CF-55-A07 – Countable Quantity Codes – External Annexure

SC-CF-55-A08 – Export Coding – External Annexure

SC-CF-55-A09 – Customs Status Response Messages – External Annexure

SC-CF-55-A10 – List of Acquittal and Proof of Export Requirements – External Annexure

SC-CF-55-A11 – Supporting Document Codes – External Annexure

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