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Removal of eBooking callback option from the USSD Channel

Removal of eBooking callback option from the USSD Channel

12 June 2024 – The USSD channel is one of the ways SARS engages with taxpayers who might not have internet access or only have a standard mobile phone. The SARS USSD channel involves dialling a service code for SARS. As a response, SARS presents menu options on the mobile device. The fourth menu option on the USSD Channel is the eBooking callback service.

To manage the effect of the number of queries during peak tax seasons while striving for excellence in taxpayer service, a decision was made to remove the eBooking callback as part of the USSD menu option.

Taxpayers who would like to make an appointment are encouraged to:

  • Use the eBooking system
  • Contact SARS directly via the SARS Contact Centre.
  • Send an SMS to request an appointment, follow these easy steps:
    • Send an SMS to SARS on 47277 
    • Add this wording in the SMS: Booking (Space) ID number/Passport number/ Asylum Seeker number

For more information see the Guide to SARS Mobile Tax Services or visit SARS Mobile Tax Services.

 

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