28 June 2021 – If you do not have access to the internet you can use one of the following options to arrange an appointment with SARS:
Call the SARS Contact Centre on 0800 00 7277 and select option 0 (zero). A SARS official will book the appointment on your behalf.
- Send an SMS to 47277 (iSARS) with the information and format described below:
- E.g. Booking 91120801123456 OR Booking A029999998
- A SARS official will call you back to book the appointment on your behalf
- This SMS service is only available to taxpayers/registered representatives who are registered for Personal Income Tax (PIT). This service is not available to tax practitioners. Read more.
What do you need to know when making an appointment?
- Please indicate whether you are making a booking as an Individual, Company, Trust, Entity Representative, Practitioner, or a small Medium Micro Enterprise (SMME).
- Only SARS registered taxpayers will be able to request an appointment. Unregistered users will be referred to the eFiling website to register.
- If you cannot be verified as a registered individual taxpayer, company representative or practitioner, you will not be able to book an appointment.
- Please ensure that you capture all personal particulars exactly as registered with SARS, otherwise the system will not validate your details.
- Non-South African’s will be allowed to make a booking using foreign passport/permit numbers. SA citizens must use their ID numbers to make a booking.
- Please note that you have to provide us with a valid cell phone number and/or an email address.
- Date selection may not be more than 60 days in advance. The earliest booking you will be able to make or receive is after 48 hours from the present.
- Only one time slot may be selected for a booking.
- Scheduling recurring appointments (block bookings) is not allowed.
- Once an appointment has been confirmed you will receive a formal confirmation by email or SMS, with a reference number.
- On the date of the appointment:
- A SARS agent will call you and assist you with your query.
- We will endeavor to ensure that all on-time clients will be served at the time of the approved booking.
- Late clients may forfeit their appointment, and will then be required to make a new appointment.
- You will be allocated an appointment with a specific service agent and you will not be allowed to request assistance from an alternative agent, unless an alternate booking is made.
- Please ensure that you have submitted all supporting documents, relevant to your query, electronically for video or telephonic engagement appointments, prior to the date and time of your requested appointment or SARS may not be able to assist you with your query.
- You may submit the relevant supporting documents electronically through the SARS Online Query System.
- Please see the required supporting documents for your specific appointment here.
- Once a booking is made, you will be able to receive assistance in completing your ITR12 Income Tax return via our free voice call-back service.
- To cancel an existing appointment complete the requestor information, then select the “Cancel an appointment” option and complete the mandatory information.
- It is recommended that you use Google Chrome, Microsoft Edge, Firefox or Safari to access the booking form and NOT Internet Explorer.
For more detail on the process, see our Guide on Book an Appointment at a SARS Branch.
Please note that only processes which are not yet been fully automated will be dealt with by way of an appointment. You may select these processes from the drop-down list, when requesting the appointment. If the process you are looking to complete is not in the drop-down list – it means that process can be completed by way of our electronic channels.
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