Filing your tax return should be easy. The South African Revenue Service (SARS) is committed to simplifying the tax-filing process for both first-time filers and experienced taxpayers. In line with our Vision and Strategic Objectives, we are modernising our systems to deliver digital and streamlined online services.

We have identified frequent challenges and suggest solutions for easy submission below.

1. Outdated Contact Details

Outdated information can prevent you from logging in to eFiling after selecting your preferred OTP delivery method. It can also cause OTPs not to reach you when updating banking details.

 What to Do

• • Check that your security contact details are up to date. Watch SARS’s how-to video on updating your SARS contact details using SARS eFiling.  Alternatively, read the FAQs.
  • Still can’t access eFiling? Phone the SARS Contact Centre or book an appointment online to visit a SARS branch office for verification.

2. Managing Errors on the Return

Mistakes can happen when completing a tax return, such as capturing incorrect amounts, omitting income sources, or miscalculating deductions. If you have already filed your tax return but want to make a change on the return, follow the steps below. 

What to Do

• • Log in to eFiling.
  • Navigate to Returns, then select Returns History.
  • Choose the relevant tax type (e.g. Income Tax) and applicable year (e.g. 2025).
  • Click Open on the far right.
  • On the workspace, click Request Correction.

Note: if SARS asks for supporting documents, submit them within 21 business days to avoid delays.

3. Need to Submit Supporting Documents?

Taxpayers may need to provide documents like IRP5s, medical-aid certificates, retirement annuity certificates, or proof of deductions to verify their returns.

What to Do

• • Anyone can submit supporting documents through the SARS Online Query System.
  • eFilers can upload on SARS eFiling. For guidance, read the FAQs on how to upload supporting documents (relevant material) on eFiling.

4. Want to Ask about Your Refund?

SARS issues 90% of refunds over R100 within 72 hours, provided banking details are correct, you submitted all returns, and no audit is pending.

 What to Do

• • SARS WhatsApp (0800 11 7277): say “Hi” and select “Refund Status”, then provide your ID/passport/Asylum Seeker number and Tax Reference Number.
  • SARS MobiApp: on the home screen, tap “Refund Status” and follow prompts.
  • SARS USSD (*134*7277#): choose Option 3, enter your ID/passport/Asylum Seeker number.

Note: you don’t have to visit a branch to check your refund status.

5. Refund Paid into an Old Bank Account?

Keep your bank details up to date. If your old account is still active, contact your bank for help. If it is closed, refunds will be reversed by the bank and your bank details will be invalidated.

What to Do

• • Use SARS digital channels such as eFiling — https://www.sars.gov.za/individuals/i-need-help-with-my-tax/use-our-digital-channels/ — to keep your banking information and contact details up to date.
  • Respond promptly to SARS so that your assessment is finalised correctly.