Sector-specific query mailboxes
Taxpayers can address questions to any of these industry-specific inboxes:
- Retail: Retail@sars.gov.za
- Communications: Communications@sars.gov.za
- Construction: Construction@sars.gov.za
- Financial Services: Financial@sars.gov.za
- General Sector: General@sars.gov.za
- Manufacturing: Manufacturing@sars.gov.za
- Mining: Mining@sars.gov.za
- Primary Sector: Primary@sars.gov.za
Escalation contact details for Large Businesses
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1. Financial Sector Sector Lead: Ms Makgomo Malatji Email: mmalatji2@sars.gov.za Contact: 066 069 7132
Relationship Manager (Banking Sector, Asset Managers, Collective Investment Schemes, and other Financial Service Entities): Ms Sharmain Andhee Email: sandhee@sars.gov.za Contact: 071 856 3576
Relationship Manager (Insurance Sector, Real Estate Investment Trust, and other Financial Service Entities): Mr Lesego Nemakonde Email: sandhee@sars.gov.za Contact: 071 856 3576
Operations Manager: Ms Abigail Ditabo Email: aditabo@sars.gov.za Contact: 081 398 1479 |
5. General Sector Sector Lead: Mr Obert Netshisaulu Email: onetshisaulu@sars.gov.za Contact: 071 676 1488
Relationship Manager: Ms Siziwe Dube Email: sdube6@sars.gov.za Contact: 081 435 0294
Relationship Manager: Ms Jane Legodi Email: jlegodi@sars.gov.za Contact: 077 607 1182
Relationship Manager: Mr Obakeng Mathibe Email: omathibe@sars.gov.za Contact: 081 036 7350
Operations Manager: Mr Ralton Maart Email: rmaart@sars.gov.za Contact: 067 419 8480 |
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2. Mining Sector Sector Lead: Mr Denzil Gallop Email: dgallop@sars.gov.za Contact: 083 612 8067
Relationship Manager: Ms Darshana Muljee Email: dmuljee@sars.gov.za Contact: 082 827 9457
Operations Manager: Ms Ntleleng Mantso Email: nmantso@sars.gov.za Contact: 067 420 3118 |
6. Retail Sector Sector Lead: Mr Grant Olivier Email: golivier@sars.gov.za Contact: 082 448 0171
Relationship Manager: Mr Francois Smal Email: fsmal@sars.gov.za Contact: 071 381 0554
Operations Manager: Ms Mantombi Mbokazi Email: mmbokazi3@sars.gov.za Contact: 060 610 7939 |
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3. Communication Sector Sector Lead: Mr Obert Netshisaulu Email: onetshisaulu@sars.gov.za Contact: 071 676 1488
Relationship Manager: Ms Thozama Raula Email: traula@sars.gov.za Contact: 083 279 8506
Operations Manager: Ms Puleng Dlova Email: pdlova@sars.gov.za Contact: 079 210 4426
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7. Manufacturing Sector Sector Lead: Ms Janusha Dayanand Email: jdayanand@sars.gov.za Contact: 082 331 4077
Senior Manager: Ms Phokoane Mathebula Email: pmathebula2@sars.gov.za Contact: 072 224 0507
Relationship Manager: Mr Charlton Norris Email: cnorris@sars.gov.za Contact: 073 158 8829
Relationship Manager (Automotive Industry): Ms Nthabiseng Matlala Email: nmatlala2@sars.gov.za Contact: 076 481 7054
Operations Manager: Ms Melinda Smith Email: mjsmith@sars.gov.za Contact: 072 058 8512 |
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4. Construction Sector Sector Lead: Ms Obert Netshisaulu Email: onetshisaulu@sars.gov.za Contact: 071 676 1488
Relationship Manager: Mr Zwiitwaho Mushophe Email: zmushophe@sars.gov.za Contact: 066 483 1999
Operations Manager: Ms Ivy Sephuma Email: isephuma@sars.gov.za Contact: 060 997 8160
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8. Primary Sector Sector Lead: Ms Janusha Dayanand Email: jdayanand@sars.gov.za Contact: 082 331 4077
Senior Manager: Ms Phokoane Mathebula Email: pmathebula2@sars.gov.za Contact: 072 224 0507
Relationship Manager: Ms Leboneng Makhubedu Email: lmakhubedu@sars.gov.za Contact: 079 887 7670
Relationship Manager: Ms Nicolette Langeveld Email: nlangeveld@sars.gov.za Contact: 071 852 3628
Operations Manager: Ms Kim Viegeland Email: kviegeland@sars.gov.za Contact: 081 215 4841 |
When escalating an unresolved query, first check that the turnaround time has expired. Please share with the Sector Lead the name of the SARS official together with all, or at least the latest, correspondence from the SARS official dealing with the query.
